Customer Service Supervisor

4 days ago


London UK, UK, United Kingdom D. Louise Full time

Job Opportunity: Customer Service Supervisor


We are excited to announce a unique opportunity to join our innovative women’s jewellery brand, D. Louise. We're a fast-growing startup, hungry for success, and ready to disrupt.


Last year, we took on investment from the former CEO of Gymshark, Steve Hewitt, and we continue to work closely with him and his team as we go into our next phase of growth. 2024 has been a really exciting year for the business; we placed 4th on the FEBE 100 (The 100 Fastest Growth Founder-Led Businesses in the UK) and were also mentioned in the Sunday Times ‘Ones To Watch’ category.


We are now looking for a dynamic Customer Service Supervisor to join our team and help elevate our customer experience to the next level. You will be responsible for overseeing customer service operations, ensuring customer satisfaction, and assisting in driving growth through excellent service delivery. Experience with Shopify and Gorgias (or similar CRM software) is a must, and candidates with experience managing teams or working in a retail environment will be highly preferred. We're seeking someone ambitious, passionate, and eager to develop their skills in a high-growth environment.


Key Responsibilities:

  • Oversee day-to-day customer service operations, ensuring smooth processes and exceptional service across all customer touchpoints.
  • Lead and motivate a small team of customer service agents, providing guidance, support, and training to drive performance and efficiency.
  • Managed and resolved escalated customer inquiries, complaints, and issues promptly and professionally.
  • Utilise Shopify and Gorgias to handle orders, and returns, and manage customer queries effectively.
  • Track and analyse key customer service metrics to ensure we are continuously improving.
  • Assisted in developing customer service policies and procedures aligned with our brand values.


Requirements:

  • Previous experience with Shopify and Gorgias (or similar CRM software) is essential.
  • At least 3 years of customer service experience, ideally with some team management responsibilities.
  • Proficient in using Excel or Google Sheets.
  • Proven track record of delivering exceptional customer experiences in an e-commerce or retail environment.
  • Strong leadership skills with the ability to inspire and motivate others.
  • Excellent communication and problem-solving skills.
  • Ability to thrive in a fast-paced, startup environment with a hands-on approach.
  • A self-starter with a passion for customer service and personal growth.


If you thrive in fast-paced settings, are passionate about delivering exceptional customer experiences, and are ready to take on a leadership role in a growing company with plenty of room for progression, we’d love to hear from you


—------------------------------------------------------------------------------

Position: Customer Service Supervisor

Location: Wandsworth, London, England (Hybrid - minimum 4 days a week in office)

Job Type: Full-time

Salary: Competitive + Bonus.

Holiday: 28 days + bank holidays





  • UK, UK, United Kingdom Zachary Daniels Full time

    Customer Experience Supervisor | Bluewater | £30,000 + BonusesWe are currently recruiting for a Customer Experience Supervisor for an established store in Bluewater. With Stores across the UK and Europe, our client is enjoying a sustained period of growth and success. We now have an exciting opportunity to join the retailer as a prestigious Customer...


  • UK, UK, United Kingdom DACHSER Full time

    Role: Export Customs Supervisor Contract: Permanent Hours: M/F 1300 - 2200 Location: Northampton Why work for DACHSER? We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of...


  • UK, UK, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Searching for your next adventure? Looking to join a growing company with great prospects? Come and join one of the UK’s largest outdoor retailers, Outdoor & Cycle Concepts, as our Customer Care Supervisor. As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to support outdoor enthusiasts by...

  • Supervisor

    2 months ago


    UK, UK, United Kingdom Zachary Daniels Full time

    Supervisor | Fashion | Westfield London - White City | Salary c£30,000 Zachary Daniels are recruiting for a supervisor for a store in Westfield London. You will ensure that all day-to-day operational aspects of the store are managed effectively & support the Management team. You will be at the forefront of creating an exceptional environment for customers...


  • UK, UK, United Kingdom Carbon60 Full time

    Carbon60 are seeking a Building Services Supervisor to join our client's team on a contract basis supporting an Energy from Waste site in Cheshire.Role: Building Services SupervisorLocation: CheshireSector: Energy from WasteStart Date: Mid-October 2024Duration: 9 monthsRates: Up to £600 per day outside of IR35.The RoleThe purpose of a Building Services...


  • UK, UK, United Kingdom E3 Recruitment Full time

    Due to continued growth we are seeking to appoint a Customer Service Team Leader to join a leading PLC listed manufacturing organisation in the Stoke on Trent area. The company have a long-standing reputation for providing quality products and high levels of customer care, in which people and service are at the core of their operations. As a business, they...

  • Retail Supervisor

    2 weeks ago


    UK, UK, United Kingdom Deichmann Part time

    Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our new store based in Newcastle.You will be offered a competitive hourly rate of up to £12.64 per hour + non contractual, hourly sales commission.At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional...


  • London, UK, UK, United Kingdom Curate Health Full time

    What is Curate healthCurate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC).Our entire operational process is managed internally, with the involvement of UK-trained pharmacist prescribers. We process all information using NHS-approved software and servers to ensure the utmost...


  • London, UK, UK, United Kingdom Bluebella Ltd Full time

    Who We Are Founded in 2005, the story and vision for the brand was simple. Fashion-led luxurious lingerie and nightwear collections made with the highest quality at an affordable price. Bluebella is a lingerie brand with strength and modernity at its heart; designed to redefine sensuality.Bluebella has grown into a multi award-winning brand with a...


  • UK, UK, United Kingdom Young Living Essential Oils Full time

    Young Living is a market leader in the product and sale of Essential Oils.As pioneers of the modern essential oils’ movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential...

  • Team Supervisor

    2 months ago


    UK, UK, United Kingdom Gray Dawes Travel Full time

    Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, The Netherlands, Australia and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.With a laser focus on offering our clients a high touch, high tech, high content...

  • Reception Supervisor

    1 month ago


    UK, UK, United Kingdom Agemer ltd Full time

    Hotel Receptionist Supervisor | £30K | Central LondonAre you passionate about providing exceptional service in a 5-star environment? Join our prestigious hotel in Central London as a Reception Supervisor and play a key role in delivering an exquisite guest experience.About the Role:As the Reception Supervisor, you will:Lead the Reception team, ensuring all...


  • London, UK, United Kingdom NATIONAL GALLERY GLOBAL LTD Full time

    Commercial Services Supervisor An exciting opportunity for an experienced customer service expert to join the National Gallery, as we celebrate our bicentenary with a year of high-profile exhibitions and openings. In this role, you will ensure that the Gallery delivers the highest level of guest experience and customer service, and will act as the first...


  • UK, UK, United Kingdom Pertemps Network Group Full time

    Job Title: Customer Services Training Manager – Maternity CoverLocation: once a week in the officeFix term Contract 9 to 12 monthsSalary: £38,000 to £42,000About the CompanyA privately owned, entrepreneurial company based in Central London is seeking an exceptional individual to join their team. Established in 1999, this company has been an internet...


  • London, UK, UK, United Kingdom Willis Global Ltd Full time

    Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of chemicals, paints, adhesives, sealants, composites, and consumables tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit a Sales - Back Office Supervisor based at their offices in London.On Offer:An...

  • Supervisor

    3 months ago


    UK, UK, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK are looking for an experienced Supervisor to work on our R100 contract and cover activities in Wick.Working with Circet Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to...


  • UK, UK, United Kingdom 360 Talent Full time

    Boutique Store Supervisor Bespoke Sportswear & Luxury ClothingMayfair, London Full Time Only The Company: Menswear & Womenswear Bespoke Sportswear & Luxury Clothing Located in the flagship store in Mayfair, LondonWell known for their craftsmanship, with over 180+ history The role and profile: Candidate must come from a supervisor or team-leading roleIdeal...

  • Site Supervisor

    2 months ago


    UK, UK, United Kingdom NEWBERY RECYCLING LIMITED Full time

    Site SupervisorAssisting customers and completing weighbridge operations Co-ordinate the smooth running of the siteEnsure all staff job roles are completed each day Weigh & pay customers through our IT systems Load & Un-Load vehiclesCover office duties when requiredMonitor and Enforce the company’s H&S policy on sitePromote all services that Newbery...


  • UK, UK, United Kingdom Alexander Steele Recruitment Full time

    Alexander Steele continue to partner with a multi site food business that supply a wide range of quality products to all UK retailers and food service. Due to increased product demand this establish business is looking to appoint a Quality Assurance Supervisor to their Technical & Quality function at their Hertfordshire site. On offer: • Salary is up to...

  • Mechanical Supervisor

    2 weeks ago


    UK, UK, United Kingdom Technical Global Solutions Full time

    Mechanical SupervisorHull, UKFull-timeDepartment: OperationsJob DescriptionDue to our continued growth, we are seeking an experienced Mechanical Supervisor to join our team in Hull, UK. In this role, you will be responsible for managing all on-site aspects of assigned mechanical projects, ensuring project deliverables are met. This position reports to the...