Head of Payments/Customer Services/Retail Banking

1 month ago


London, UK, United Kingdom Prime Personnel Full time

A small prestigious international bank is seeking a “hands on” manager for its back office operations (treasury back office, customer services & retail banking) area.

Your responsibilities will include:

  • Managing a team, processing all treasury settlements, SWIFT payments (75%) and retail banking (25%) for the London branch and ensuring provision of customer services support
  • Authorising SWIFT payments and treasury settlements
  • Ensuring CDD/EDD is updated
  • Overseeing cashiers and ensuring service delivery of VISA & Debit Cards etc
  • Supporting RM’s regarding HNWI and private banking
  • Reviewing processes/procedures and operational risk

Your experience must include:

  • Extensive proven & relevant treasury back office and SWIFT payments experience gained in banking is essential
  • Relevant experience of retail/private banking
  • Proven staff management skills
  • Excellent communication/presentation skills to liaise at all levels and with clients
  • Able to work well under pressure, show initiative and good problem-solving skills

Please note this role will be working 5 days a week in the London office.



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