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IT Support Analyst

3 weeks ago

Nottingham UK, Nottinghamshire, United Kingdom Harper Recruitment Group Full time

1st Line Support

£12.92 per hour

Remote, Nottingham

37.5 Hours, Monday to Friday

6 Months

Start date: January 2025


We have an exciting opportunity for 1st Line Support Agents to join our client based in Nottingham. We're looking for analytically minded candidates to support their service desk department for 6 months. This is an opportunity to work for a highly reputable and innovative company who are celebrating growth and expansion due to their continued market dominance.


Duties will include:

  • Working in a frontline support role to triage, process and resolve a high volume of tickets through an internal system
  • Ensuring SLA's are met
  • Collecting relevant information to ensure issues are resolved accurately
  • Contacting clients via software, email or phone when needed
  • Escalating more complex tickets where appropriate


Skills and experience required:

  • Naturally analytical and ability to problem solve
  • 1 year of experience in a Help Desk role
  • IT Proficient including SQL, Microsoft 365, Excel and Word
  • Ability to prioritise tasks
  • Experience in customer-focused positions
  • An excellent communicator


Additional Information: You will need to commute to the office in Nottingham on your first day to collect equipment/complete onboarding. After this, the role will be remote.


Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three business days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.