Enterprise and Upmarket Contact Centre Sales Manager, EMEA

5 days ago

Remote, UK, United Kingdom myGwork Full time

This job is with Zoom, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What you can expect

We are looking to add an Experienced Enterprise/Upmarket Contact Centre Sales Manager, EMEA to our Zoom Contact Centre (CX) team. As the Enterprise Sales ZCX Specialist Manager, EMEA, you will report into the Head of Zoom Contact Center and CX EMEA and are responsible for hiring, enabling, coaching and managing a team of CX Sellers based across EMEA. You will define strategy and overall business planning for Enterprise and upmarket accounts across EMEA. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships also working closely with the channel community.

About the Team

The Zoom CX Specialist sales team in EMEA is a dynamic force driving the company's success. With a focus on delivering innovative CX solutions for clients across all sectors in all regions through outcome based consultative selling, the team passionately engages with clients across the EMEA region.

What we're looking for

  • Experience in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS).

  • Experience leading high performing sales teams in a CCaaS environment, preferably overlay sales teams in a matrixed organisation

  • Experience of coaching, building and developing highly effective sales talent across an EMEA region.

  • Experience collaborating with sales, solution engineering and channel sales teams,

  • Experience in quota over achievement in previous roles.

  • Evidence of successful consultative selling practices

  • Experience with working with channel partners successfully

  • Detail focused sales manager with a focus on providing sales teams structure and best in class sales cadence motions

  • Creative problem solver and willing to suggest new ideas for sales engagements/campaigns

  • Ability to fit and work within a fast paced, dynamic working environment

  • Cultural fit within Zoom's core values

  • A positive, can do attitude and a focus on doing the right thing for the customer, the partner and Zoom.

  • Proactive by nature, growth mindset essential.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.


Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote#LI-DNI

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