Agency Operations Manager

1 month ago


London, UK, United Kingdom Career Moves Group Full time

This client is a top 5 tech giant and one of the world's most popular search engines.

This is a hybrid role, so you will split your time between home office and the clients offices in central London. On-site you will be able to access their amazing facilities and quirky working spaces, as well as free breakfast/ lunch/ dinner, on-site gyms, outdoor spaces and roof gardens, wellness rooms and sleep pods.


Agency Operations Manager, EMEA - Global Marketing Operations

Duration: ASAP, until 19 Oct 2025

Rate: £35.58 per hour (74K annually based on 40 hours/week)

Office Location: London

Working schedule: Hybrid Model, 3 days/ week in office

Bonus Plan: Company Plan


JOB DESCRIPTION:

  • Deliver marketing projects that are integrated into an overarching project, with minimal assistance.
  • Monitor high-priority marketing campaigns, programs, and/or projects.
  • Design and maintain a favorable public image by building brand and product recognition through marketing campaigns including social media or channel marketing.
  • Contribute to marketing campaign and/or project planning and execution.
  • Contribute to marketing campaigns and/or project planning and execution, based on budget and financial ability of the host of the campaign/project.
  • Plan and execute prioritized project work including selecting appropriate method to achieve project objectives effectively.


Challenge

  • Identify and recommend creative ways to improve on solutions to defined problems via selection of better methods/tools.
  • Address commonly escalated issues or triage when required, in a timely manner.


Influence

  • Work within one or more teams to share knowledge related to a broad set of tasks.
  • Identify key stakeholders to build network and contribute to cross-team collaborations.
  • Work closely with teams to develop and influence marketing campaigns, social media strategy, and/or project strategy for their products.
  • Leverage existing consumer relationships and cultivate new business contacts with social teams and vendors.
  • Coordinate and communicate timelines, goals or objectives, priorities, and budgets for the assigned component(s) of a project.


Expertise

  • Demonstrate working knowledge of marketing channels and campaigns, and an understanding of related areas of the organization, including understanding of process impacts and upstream/downstream processes and functions.
  • Demonstrate a proficient understanding of the client/user/partner and industry when contributing to strategic campaigns and/or project plans.


Responsibilities under the direction of Manager

  • Act as a primary client for management of all media planning
  • Act as a primary client point of contact for management of medium-scale media planning across and partner with global media teams to ensure strategies are scaled.


Build inclusive culture

Create space in meetings, projects, events for everyone to collaborate and feel supported. Role model, acknowledge, and empower inclusive behavior and provide constructive feedback on disrespectful, non-inclusive behavior. Act as a diversity change agent, working to change processes, culture, or other barriers to inclusion.


Develop and bring marketing strategies to life

Drive the development and implementation of marketing strategies to drive business results, overseeing the positioning and development of content and marketing programs to grow awareness and engagement in key markets across social, on-network and off-network media channels.


Develop and implement social media content

Develop, implement, and analyze creative social media content, social selling programs, employee and leadership activation, and measurement strategies.


Develop communications strategy

Drive development and implementation of pioneering marketing communications strategy to drive media and public amplification across all marketing communications.


Develop promotion plan

Help develop a comprehensive internal and external promotion plan with minimal guidance that maximizes the awareness and lead generation before, during, and after each project in collaboration with growth, content, and design teams, and using digital tools such as Hubspot.


Identify marketing opportunities

Analyze and derive insights from data to uncover new marketing opportunities and audience insights.


Manage agency work

Engage and lead one or few media agencies to elevate their day-to-day work, prioritizing agency workflow as pertains to media.


Partner across groups

Partner effectively with stakeholders to ensure content and campaigns created for media and social channels are high-quality, reflect our voice, and represent the brand.


People inclusion

Exercise sound judgment & take swift action to uphold our Core Values & Code of Conduct. Champion and creating psychological safety on the team for multiple perspectives to thrive, being sensitive to cultural norms, expectations, and ways of communicating. Actively mitigates one's own biases and flexes style to accommodate others while helping others to learn about new identities and cultures to expand their viewpoints and relationships.


Provide thought leadership

Provide thought leadership within and outside of company, developing points of view and standards for advertising and aligning strategic efforts and priorities amongst broader marketing efforts globally.


Track return on investment (ROI) effectiveness

Analyze, track, and report on campaign/project ROI based on predetermined pipeline, revenue, and MQL metrics using customer relationship management (CRM) system or other project management system. Track the ROI effectiveness of each activity (e.g., leads generated, deals influenced, deals closed, cost per lead). Work closely with one or more sales teams to make sure all campaigns are followed through to maximize the impact of each campaign/project.


Vendor and venue management

Develop external relationships with venues and vendors, including registration agencies or livestream platforms, contract negotiation, spatial and audiovisual (AV) planning, activation, swag, food and beverage, virtual vendors, mailer gifting, and speaker agents.


Apply Today



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