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Account Manager

4 months ago

London, UK, United Kingdom The Goat Agency Full time

Job Title: Account Manager


Location: London (Hybrid)


Goat is the largest and fastest-growing Influencer Marketing Agency in the world, with 300+ members of the herd across Europe, the US and Singapore - servicing clients including Dell, Tesco, P&G, Mars, PepsiCo, Beiersdorf, Uber, King, Meta and many more.


Account management sits at the heart of the agency and in this role, you will work closely with every department, as well as a variety of client-side stakeholders to independently and proactively lead some of our large accounts - becoming their trusted point of contact.


Account managers are the key point of contact for our clients and are the voice of our clients within the agency, with responsibilities including:

  • Working with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring that all requirements are reflected in influencer selection and throughout the content creation process.
  • Oversight of multiple campaigns simultaneously, liaising with the influencer relations and campaigns teams constantly to stay up-to-date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
  • Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face to face meetings, while providing recommendations and expertise at every stage of the campaign.
  • Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
  • Continual forward-thinking and proactive ideation of additional activity that Goat could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses.
  • Building trusted relationships with clients, leading to repeat business in the long-term.


Required skills and experience to apply:

  • 3+ years of experience working for a brand or in a client servicing role at an agency, dealing with high profile and demanding clients.
  • Experience pitching and selling ideas to clients, and ability to present confidently to stakeholders at all levels.
  • Passion for influencer marketing, an understanding of social campaigns and evolving knowledge of industry developments.
  • Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
  • Ability to stay calm under pressure and deal with problems in a logical and efficient way.
  • Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
  • Demonstrable experience delegating and prioritising an ever-changing workload.


Company Culture and Benefits:

  • Regular social events and ongoing clubs
  • Provided MacBook laptop to work from
  • Flexi-hours
  • Remote/Hybrid Working
  • £200 grant to make your working from home set up comfortable once you’ve passed probation
  • Health and wellbeing allowance once you’ve passed probation
  • Health Insurance after you’ve passed probation
  • Life Insurance Policy
  • 25 Days Holiday plus bank holidays, accruing up to 30 days based on length of service
  • Birthday & Work Anniversary Days Off
  • Length of Service Gifts
  • In-Office Benefits such as beauty treatments & yoga
  • Flexible Bank Holidays
  • Volunteering Days
  • Free Flu Jabs


Plus many more