Event Delivery Coordinator
2 weeks ago
Location: London, United Kingdom (Hybrid - minimum of 2 days in the office per week)
Company: Jomablue
Reporting to: Senior Manager - London Hub
About Us
Jomablue is an award-winning SaaS product for event marketing professionals, empowering them to manage and deliver virtual, hybrid and in-person events. We are globally recognised for delivering our product and services to leading Fortune 500 companies.
As we expand into EMEA and establish a new office in London, it's an exciting time to join our growing team. We are seeking a skilled Event Delivery Coordinator to become a key member of our Professional Services Team. This role plays an integral part in delivering customer projects and offers a fantastic opportunity to thrive in a dynamic and innovative environment.
The Role
As an Event Delivery Coordinator at Jomablue, you’ll play a key role in helping our customers succeed with our world-class event management software. Working within our Professional Services Team, you’ll collaborate with event agencies, marketing managers, and internal teams to deliver exceptional virtual and in-person event experiences. We rely on robust processes to ensure top-quality outcomes, and your ideas and contributions will be valued in shaping our success. Passion for outstanding service, a team-oriented mindset, flexibility to adapt to the varying hours of the events industry, and the willingness to travel to events both nationally and internationally are essential in this dynamic and rewarding role.
Key Responsibilities
- Produce and maintain multiple project plans and documentation for client events using our standard business tools
- Partner with internal Project Delivery Leads and liaise with customers for the full duration of the project
- Apply Jomablue products to build, deliver and support virtual and onsite experiences
- Participate in and contribute to client meetings
- Respond to customers’ requests in a Help Desk environment within defined processes and SLAs
- Follow standard operating procedures to complete tasks within the specified timeframes
- Work onsite within a team at national and international venues to deliver projects
Who we're looking for
Must haves:
- 1-2 years experience in a role such as:
- Event Coordinator / Support
- Project Coordinator
- Customer Success or Customer Onboarding
- Exceptional customer service skills
- A good communicator
- Detail oriented with excellent organisational and presentation skills
- Time management - able to consistently meet deadlines and multi-task
- Proactive and self-motivated as well as being a team player
- Performance-driven problem solver
- A flexible and adaptable approach
- Demonstrated technical agility, with the ability to quickly learn and excel with evolving products.
- Competent with modern cloud-based technologies (including or similar to G-Suite, Microsoft Office 365, Salesforce, etc)
Nice to haves:
- Experience in digital production, account management, or supporting website development projects, from requirements gathering through to successful launch.
- Experience working with CRM, CMS and project management software
- An interest in SaaS or technology to support customer success
Why Join Jomablue?
Our mission is to create meaningful connections through technology. Beyond our product and services, we strive to foster a culture where your voice is heard, your ideas are valued, and your growth is supported. We see one person’s success as everyone’s success, and we celebrate our achievements as a team.
As we expand into the European market, we are looking for individuals who share our core values of trust, transparency and honesty and are excited to play an important role in shaping our future. If you’re driven by the opportunity to make a real impact, thrive in a culture that values authenticity, mutual respect, and collective success - please apply
- Flexible Working Arrangements: Enjoy a hybrid work model - minimum 2 days required from the London office.
- Global Collaboration: Be part of a dynamic team working closely with colleagues in a growing team across the globe.
- Growth Opportunity: We are passionate about nurturing talent from within Jomablue and supporting professional development. This role offers the opportunity to play a key part in shaping Jomablue’s presence in the European market while growing your career.
- Travel for Events: Events are our key lead channel - travel with our professional services teams to selected key events across Europe and globally.
Other Requirements
- Holder of a UK passport or the right to work in the UK/EU with no restrictions.
- A police check will be required as part of the final recruitment process.
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