Operations Manager

2 months ago

London, UK, United Kingdom Coco di Mama Full time

Job Title: Operations Manager

Department: Operations

Reports to: Operations Director

Direct reports: General Managers and Multi-site Managers

Working hours: 45 hours per week

Location: London


Summary


Coco di Mama is part of the Azzurri Group, one of the UK’s largest and most successful hospitality investment platforms. They operate two leading national Italian full-service brands, Zizzi and ASK Italian, and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, they boast renowned Irish fast-casual Mexican restaurant brand Boojum and the franchise rights to leading US Brand Dave’s Hot Chicken.


The Role


At Coco di Mama we are looking for an Operations Manager.


The primary focus of an Ops Manager is to lead a team of General Managers within their designated area to deliver excellent business performance consistently. A successful Ops manager will do this by combining excellent knowledge of the business, exceptional leadership, communication, and people skills to deliver excellent commercial results.


The Ops Manager consistently identifies, creates solutions to, and acts upon all commercial opportunities in their area. They naturally take responsibility for all aspects of their area and thrive when they take ownership of their shops’ performance.


What You’ll be Doing:


The Ops Manager will focus on a variety of day-to-day activities that can be categorized as follows:


  • Team – a fair, motivating but challenging leader
  • Standards – an eye for detail with a relentless approach to best-in-class
  • Customer – 100% commitment to delivering exceptional service, every day
  • Investor/business – always with an eye on the end financial results


The Ops Manager will be naturally hands-on, engaging and comfortable building and maintaining strong relationships across a wide range of departments. They will also demonstrate role-model behaviour to their team and colleagues.


They see beyond the here and now by creating strategic solutions for both the short and longer term.


Key Accountabilities


Team Leadership

Leads by understanding team success and defining their own, providing daily coaching and clear, regular communication. Maintains a detailed succession plan for current and future needs, promotes a development-focused environment, and actively manages HR and Employee Relations tasks. Role models Coco CIAO behaviours, balancing recognition and accountability, and collaborates with other departments for continuous improvement.


Standards Enforcement

Upholds the Operations Standards Manual as the guide for excellence, relentlessly addressing issues and driving improvement across areas such as food safety, allergen awareness, financial management, brand execution, and equipment use. Completes quarterly audits and partners with the Operations Standards Manager to maintain high standards.


Customer Focus

Prioritizes exceptional service in every store, observing and providing feedback, handling complaints, and fostering an enjoyable atmosphere for customers. Demands the highest level of service from the team, understanding that customer loyalty is earned daily.


Commercial Acumen

Takes full responsibility for P&L and financial metrics, with a strategic approach to analysing data and implementing proactive solutions. Leads cross-departmental projects, challenging norms and maintaining a big-picture perspective.


Additional Skills and Attributes

Builds strong relationships, adapts to fast-paced environments, and manages multiple projects. Demonstrates exceptional planning, organization, and time management skills with minimal supervision. Innovates to drive results, possesses excellent communication skills, and is self-motivated with flexibility for travel. Proficient in key Microsoft Office tools, presents well as a Coco brand ambassador, and is open to any reasonable request from the line manager.


Who We’re Looking For:

  • Minimum 3/4-year experience as Operations Manager or Senior General Manager
  • Grab & Go experience desirable
  • Working in a fast-paced customer-facing environment
  • Experience in commercial decisions and leadership
  • Demonstrated ability to uphold standards and comply with legal requirements.
  • Proven ability to plan and manage effectively to deliver projects consistently on time and to the commercials required.
  • Experience in injecting new ideas and enthusiasm
  • Understanding and responding to customer needs
  • A real passion for food, drinks, coffee, and Italy
  • Positive can-do attitude



Key Skills:

  • Creative and proactive with the ability to challenge precedent where appropriate.
  • Strong interpersonal and influencing skills –able to work across functions to ensure plans have buy-in across the whole organisation
  • Bright, fast thinker who takes initiative and likes problem-solving
  • Ability to work at pace and high capacity
  • Strong project management skills
  • Strong business and commercial acumen
  • Driven and self-sufficient
  • Genuine desire to meet customer needs and maintain high standards of quality and consistency
  • Good IT and analytical skills


What we offer you

  • Competitive salary
  • Annual bonus of 40%
  • Employer pension contribution 6%
  • 25 days holiday plus bank holidays
  • Income Protection & Life Assurance
  • Cycle to Work scheme
  • Eye care & flu vaccination vouchers
  • Amazing career opportunities, in-house development and possibility of apprenticeships
  • 50% off at Ask Italian, Coco di Mama and Zizzi
  • WeCare: Access to 24/7 GP and support


At Coco, we believe that a diverse and inclusive team is essential to building great relationships and connections and, ultimately, a better business.


If you're passionate, want to make a positive impact and share our values, we would love to hear from you

  • Operations Manager

    1 month ago

    London,, UK, United Kingdom Davies Talent Solutions Full time

    About the Role:We are seeking a highly motivated and experienced Operations Manager to join our dynamic team. This role will be pivotal in supporting the Head of Business Operations, CRO, and Chair of the Operations Management Board (OMB) in managing the day-to-day operations of the company.Key Responsibilities:Operational Performance:Provide operational...

  • Operations Manager

    2 months ago

    London,, UK, United Kingdom Refreshing Finance Recruitment Full time

    Operations ManagerHybrid. £70-80k. LondonRefreshing are working with a luxury event catering company based in London that has been catering to the world's most prominent brands, organisations, and individuals for over 10 years. Clients include Prada, Hermes, Gagosian, Loewe, Apple, Warner Music and Sotheby's to name a few. They also run a Michelin...

  • Operations Manager

    3 months ago

    London,, UK, United Kingdom Fintellect Recruitment Full time

    Operations ManagerMy client is a fast paced, Financial Services provider with an entrepreneurial culture. This is a key role within the business, we are looking for a Operations Manager.We are working with a growing business that has a fantastic team of top talented people across the country. They are becoming a market leader providing bespoke lending...

  • Operations Manager

    2 months ago

    London,, UK, United Kingdom Ascension Executive Recruitment Full time

    Role PurposeThis role has full responsibility for safety, financial, leadership and operational performance of the Station. The post holder is expected to deliver excellent working relationships with all key stakeholders, customers, airport authorities and third party suppliers. In addition, will lead and manage the performance and development of direct...

  • Operations Manager

    1 month ago

    London,, UK, United Kingdom Camino Partners Ltd Part time

    Job Title: Operations Manager (12-Month FTC – Maternity Cover) Employment Type: Part Time (3 days a week) Salary: Up to £65,000 (Pro Rata’d) Location: Liverpool Street, London Summary: Camino Partners is excited to announce that we’re looking to fill the role of Operations Manager for a 12-month maternity cover. Our client is a dynamic executive...

  • Operations Manager

    4 weeks ago

    London,, UK, United Kingdom Recruitment Evangelists Full time

    Job Title: Operations ManagerLocation: London (Multi-Site)Salary: £80,000 plus bonus and profit shareAbout Us:We are a group of high-quality dining establishments known for delivering exceptional food, wine, and service. With accolades such as Michelin Guide listings and AA Rosettes, we take pride in creating memorable experiences for our guests. As we...

  • Operations Manager

    1 month ago

    London,, UK, United Kingdom STOIX | B Corp™ Full time

    Operations ManagerLondon / Hybrid (3 days in the office)Employment Type: Full-timeCirca £40K Basic Salary + 25 days Holiday + Pension + HealthcareSTOIX is a rapidly growing, dynamic executive search partner committed to connecting top-tier talent with leading organisations across various industries. We are looking for an experienced and proactive Operations...

  • Operations Manager

    4 weeks ago

    London,, UK, United Kingdom JLB Full time

    Role:Our client is looking for a proactive and organised Operations Manager to oversee and enhance operations for a major global sponsorship account. You’ll collaborate with the client and Senior Account Manager/Operations Lead to drive projects and provide support as needed. This fast-paced role demands excellent attention to detail, as you’ll manage...

  • Operations Manager

    2 weeks ago

    London,, UK, United Kingdom CPI Selection Full time

    My client are seeking a dynamic and experienced Operations Manager to oversee the day-to-day running of their popular indoor entertainment venue located in the heart of London. This role is crucial in ensuring the smooth delivery of exceptional guest experiences, operational efficiency, and staff performance. The successful candidate will have a passion for...

  • Operations Manager

    2 weeks ago

    London, UK, United Kingdom Fossil Free London Full time

    This role is a full-time role, working 37.5 hours per week. Flexible working can be considered. Fossil Free London is a campaign group that fights the fossil fuel industry in our city. We need people who are deeply driven to organise climate action, so we can make urgent change, whilst being highly professional and able to deliver time and again. We are a...

  • Operations Manager

    1 month ago

    London,, UK, United Kingdom Global Games Show Full time

    About VAP Group:-We are a global Blockchain, AI and Crypto consulting firm with multiple solutions for our clients including Marketing & PR, Media House, Staffing & Recruitment, Events among others. The Global Blockchain Show is a launch event under the VAP Group umbrella.We are seeking an experienced and detail-oriented Event Operations Manager to oversee...

  • Operations Manager

    4 weeks ago

    London,, UK, United Kingdom HAYS Full time

    Your new company This global trade organisation representing a range of sectors is looking for an operations Manager to assist their administrative team. Your new role Develop and implement a project management tool to streamline operational functions, such as conferences and member meetings.Manage membership administration, including maintaining the...

  • Operations Manager

    2 months ago

    London, UK, UK, United Kingdom Fin - sustainable logistics Full time

    Company Description Fin - Zero Emissions Last Mile Delivery and Logistics is a leading logistics delivery company in Greater London, specializing in zero emissions middle and last mile logistics. The company prioritizes sustainable practices, using only zero emissions vehicles and e-cargo bikes. Fin logistics focuses on providing seamless and swift delivery...

  • Operations Manager

    1 month ago

    London,, UK, United Kingdom RedTusk Talent Full time

    Operations Manager – Global Executive Search FirmAbout the Company: The company is a leading global executive search firm with a strong presence across EMEA and The Americas. Known for its impressive client base of top Banks, Funds, and Technology firms, this firm competes alongside the largest in the industry, consistently delivering exceptional results....

  • Operations Manager

    4 weeks ago

    London, UK, UK, United Kingdom NEON SEARCH Full time

    About Us: Neon Search have partnered a leading name in London’s fashion scene, celebrated for their authentic connection with artists, collaborators, influencers, and customers. Their dynamic, founder-led team drives innovation and creativity, making this an exciting place for those passionate about contemporary fashion and eager to make a meaningful...

  • Operations Manager

    4 weeks ago

    London,, UK, United Kingdom Carnegie Consulting Limited Full time

    About the Company - Currently recruiting for a long term contract position within a leading asset management business.About the Role - The role is focused on Team Management and Middle Office Operations. Basic salary to £80,000.Responsibilities:Interested candidates must demonstrate excellent leadership skills with experience of leading and developing...

  • Showroom Manager

    2 months ago

    London,, UK, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Showroom Sales Manager | Luxury Interiors Business | LondonHarmonic is excited to be working with a luxury interiors business in their search for a Showroom Manager. They are looking for an individual who can confidently welcome clients into the showroom, represent and maintain the high standard of the brand, and manage the full order process.This is a...

  • Operations and Finance Manager

    1 day ago

    London, UK, United Kingdom Young Giants Full time

    The Operations and Finance Manager is responsible for overseeing and optimising the operational and financial functions of the organisation to ensure efficiency, productivity, and profitability. The role involves managing and assessing day-to-day operations, finance and operational forecasting, budgeting, reporting and ensuring compliance with company...

  • Operations Manager

    1 day ago

    London,, UK, United Kingdom LaplandUK Full time

    Job Description for Operations ManagerCompany OverviewWe are most famous for our award-winning event, buried deep in The Crown Estate, near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of...

  • Operational Resilience Manager

    2 days ago

    London, UK, United Kingdom CER Financial Full time

    Key Responsibilities and Accountabilities Acting as the subject matter expert on operational resilience, offering insights, guidance, and training to ensure a thorough understanding of resilience principles across all levels. Leading the identification, assessment, and mitigation of vulnerabilities within operational processes, ensuring timely and effective...