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Technical Onboarding Specialist

1 month ago

Devon UK, South West England, United Kingdom ISL Talent Full time

Technical Onboarding Specialist

Location: remote (within the UK)

Salary: up to £40k


The Technical Onboarding Specialist will support the successful implementation and configuration of the platform and its new releases. This role involves gathering requirements, managing platform setup, data processing, user support, and continuous improvement efforts.



As Technical Onboarding Specialist, you will be responsible for:


  • Managing the technical platform setup and configuration for customers, ensuring readiness for Go-Live.
  • Collecting, formatting, and processing customer data to ensure readiness for Go-Live.
  • Conducting user acceptance testing to ensure platform and data readiness for Go-Live.
  • Delivering customer training sessions, platform demos, and providing first-line user support.
  • Managing technical implementation of platform changes and new feature releases.
  • Supporting continuous improvement by enhancing the technical implementation process and documentation.


To be successful in this role, you will have experience of:


  • Configuring SaaS platforms for enterprise customers.
  • Data processing and integration techniques.
  • Supporting user acceptance testing and troubleshooting technical issues
  • Implementing B2B SaaS products to enterprise customers.
  • Learning new technologies and improving processes quickly.



You will also have:


Strong problem-solving skills and attention to detail.

  • Excellent data skills and a love of working with data.
  • Effective communication skills for interacting with customers and technical teams.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excitement about the opportunity to join and build a career in a fast-growth start-up where everything is constantly evolving.



To be successful working with us you will be “Start-up ready”. You are naturally proactive, have a positive attitude to change; have a continuous improvement mindset, are flexible, always happy to go beyond your brief; enjoy working at pace and comfortable with ambiguity.