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Customer Development Manager

2 months ago

Greater Manchester UK, Greater Manchester, United Kingdom LMA Recruitment Formerly Ball & Hoolahan Full time

Customer Development Manager

Greater Manchester

to £45k


Remote working with travel


Immediate start for a highly commercial, entrepeneurially-minded development manager. 1 month notice also considered.


In this role you will be reporting to a high achieving, hard working and excellent people manager.

You will be part of a team and backed by a huge FMCG business with a well known brand portfolio and be given every opportunity to succeed in your role and region. This is a well-established area for half of the geography and a very new business focused role on the other half of the patch, so a great team to get stuck into straight away.


Key Accountabilities:

  • Develop and execute customer plans in region to optimise total Volume, NR and GP and GP / HL.
  • To meet agreed business objectives in new and existing accounts, through maximizing profit and distribution to increase throughputs of our products
  • Build and develop relationships with customers, wholesalers and stakeholders, ensuring that we build a mutually beneficial business plan for us and our customers.
  • Develop & deliver robust account plans for the next 1-3 years that drive business growth and share (including strategy and tactics and bottom-up promotional program by customer).
  • Establish and execute pricing strategy in accounts as necessary
  • Grow share range and distribution in region through specific targets
  • Conduct full evaluation of investment and promotional activity in line with Value Management principles and tools
  • Manage & optimise debt risk and cash flow
  • A passion for tracking customer management
  • Drive H & S and D E & I agenda in everything we do


Experience and Key Attributes required:

  • You will demonstrate true entrepreneurial spirit, someone comfortable with ambiguity, capable of thinking big, passion that inspires a multifunctional cross functional team to unlock barriers – someone who embraces change and takes a positive attitude in every situation and challenge.
  • You will need a huge desire to make a material difference and will possess the tenacity to have the tough conversations that make things happen.
  • Able to bring clear focus for a dispersed team, whilst setting high standards of execution in others and ensuring their team maintains these standards right through to customer
  • Performance and results focused – able to deliver against challenging targets and timescales
  • Passionate about the business and driven to deliver for the organization
  • Intellectual horsepower to be able to work cross functionally and lead/contribute to given projects
  • Results oriented with a passion for driving initiatives to completion and delivering on all commitments
  • High levels of Integrity and Initiative - Agile/Street Smart/Entrepreneurial to respond to changes in the market or internally
  • Able to develop accountability down the structure and enable teams to drive their part of the business without unnecessary interference