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ServiceNow Developer

2 months ago

London, UK, United Kingdom Orbis Group Full time

Open to candidates who are looking for Permanent or Contract opportunities in this space.


Key Responsibilities and Skills

  • Lead developer of the IAG User Interface in ServiceNow Catalogs visualized in Employee Service Centre. Be able to think like a Business End User not a technologist.
  • Lead knowledge transfer from the incumbent vendor developer partner once Go Live Engagement concludes in late 2024.
  • Partner with rest of IAG Team to understand changes in IAG Software/APIs that may impact the ServiceNow Front End to ensure no outages are experienced
  • Maintain accurate & up to date design playbooks, update sets, operating procedures, training material for IAG Administrators in ServiceNow.
  • Design & Implement new requirements, enhancements to existing functionality and custom workflows as the IAG Solution matures over time,
  • Testing and Quality Assurance – Rigorously test software for bugs and performance during all stages of development and package for promotion


In due course this role will likely expand to design & develop additional ServiceNow Solutions/Integrations within the Enterprise Risk/Information Security departments.


Skillset Must Haves

  • ServiceNow Fundamentals - Strong ServiceNow hands on development experience
  • Experience on ServiceNow applications like Employee Service Centre (ESC), Service Portal, IT Service Management (ITSM), Integration HUB, and Automation Testing Framework (ATF)
  • 5+ years of combined experience on ServiceNow software development.
  • Must have demonstrated experience in Service Portal development, ESC, Service Catalog development, REST based integrations with external tools and Remote tables-based architecture.
  • Integration Skills: ServiceNow is integrated with various systems and tools. Candidates should have extensive experience at integrating ServiceNow with other programs, web services, databases, and APIs.
  • PowerShell skills to support and extend the integrations with AD, CyberArk and HashiVault – Candidate must have experience of PowerShell to support and extend existing integration with PowerShell and other systems using ServiceNow PowerShell spoke architecture
  • Automated Testing: Build automated test patterns to ensure solutions hosted in ServiceNow do not break with ServiceNow or Integrated Vendor upgrades.
  • Problem-Solving Abilities: Skilled to manage the development & implementation of complex business requirements & troubleshoot/resolve issues in a timely manner.
  • Excellent interpersonal, written, and verbal communication skills with the ability to partner with teams who use Service Now solutions to turn business requirements into functional specifications, design & implementation.