Meetings & Events Supervisor

9 hours ago

South West London, London, United Kingdom The Royal Horseguards Hotel Full time

The Royal Horseguards is a stunning 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

The Role:

As Food and Beverage Supervisor you will be trusted to make sure things are right. You will be responsible for delivering high standards of guest service and ensuring all guest concerns are resolved positively.

  • Supervising a team of Food and Beverage Assistants
  • Following all cash handling/opening/closing procedures
  • Ensuring all team members are trained in line with brand standards
  • Carrying out induction for new team members
  • Delivering guest service
  • Resolving guest issues
What we look for:
  • Energy, personality, drive
  • Focus on quality
  • Eye for detail
  • Excellent communication skills
  • Excellent customer service skills
  • Great leadership ability
  • Ability to take ownership of your shift
  • Ability to motivate a team
  • Previous experience within a Food and Beverage environment ideally at supervisory level
What's in it for you?
  • Great development opportunities
  • Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
  • Interest free season ticket loans (conditions apply)
  • Access to a 24/7 Employee Assistance Program
  • Pension and Healthcare Schemes
  • Wagestream - get access to earned salary before payday
  • Paid volunteering days
  • Generous recommend a friend scheme
  • Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
  • Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
  • Great Recognition program
  • ...and many more

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