Account Manager

1 month ago

UK, UK, United Kingdom Crunch Full time

Overall Job Description

The successful candidate will have a proven competence of working on large-scale events / hospitality programmes for high-profile brands or organisations within the F1 team/sponsorship landscape, with four-plus years’ experience in client servicing / account management/onsite event management.

The candidate will thrive on multi-tasking in a fast-paced environment, displaying exceptional attention to detail and excellent communication skills both spoken and written. In this role you will be the central day-to-day contact for our client and have responsibility of the overall events/hospitality programme delivery and management, reporting directly to the Account Director. You will develop and maintain strong relationships with clients and partners to understand their needs and expectations and ensure seamless and exceptional service throughout their hospitality experience.

As part of a small team delivering globally, a willingness to be involved in every element of the programme both on and off-site, is essential. An energetic, enthusiastic and ‘can do’ team attitude is critical, as well as the ability to work under minimum supervision, leading a team in a high-pressured environment such as at an event during a race weekend.

Key responsibilities include:

  • Lead the event planning from start to finish and oversee all deliverables
  • On-site event lead – accountable for onsite programme deliverables
  • Plan onsite activation logistics and operations including hotels, transport, venues etc. where required
  • Pre-event project management including ROS, staff travel, hotel and logistics’ management, guest transport matrix etc.
  • Host guests onsite in the Paddock Club if required, delivering client-facing service excellence. Keeping guests well informed throughout the day, conducting tours of the F1 Paddock and facilitating all scheduled guest activities
  • Management of dinner requirements (venue booking, set-up, F&B and event production) and any other related off-track activity and operations
  • Ensure the client-facing pre-race guest documentation, including activity schedules, transport plans and ticket distribution details are accurate
  • Utilise and manage supplier relationships to deliver projects on brief and within budget
  • Private suite management incl: guest activity management, gift distribution, staffing
  • Pre-event comms: guest invitation development, distribution, RSVP and tracking
  • Creation and distribution of pre-event guides and info packs
  • Management and monitoring of guest/staff accreditation supplied for F1 races (ensure 100% accuracy).
  • Act as the main day-to-day contact for clients and partners, ensuring the programme is delivered on time and within budget
  • Ability to plan and prioritise own workload
  • Full quality control over the account’s project management documentation (planners, logistics, budgets etc.). Project management documentation is essential
  • Act as reliable support for senior team members as well as providing line management and direction to more junior team members
  • Monitor the Account Executives’ work to ensure it is reaching the correct standards
  • Manage and lead the weekly internal team meetings and client calls, ensuring all team members are clear on tasks and priorities are aligned with the overall plan
  • Manage account budgets and expenses including creation of estimates, purchase orders and project reconciliations
  • Monitor hours/time on the account for internal resource management
  • Produce measurable results as per the targets set by the client
  • Account reporting incl. end-of-year review
  • Timely, professional responses to high amount of client email traffic and queries
  • Creative thinking around event planning and VIP guest programmes
  • Continuously seek opportunities to enhance guest experience and exceed expectations, personalising the hospitality offering
  • Knowledge sharing within the team and wider business at company meetings
  • Championing best practice across every single aspect of the project, following Crunch’s processes
  • Support with writing client responses, PPT presentations and reports for the client / Crunch

Candidate Requirements:

  • Must have F1 experience with an understanding of race weekend operations
  • Experience managing live F1 guest experiences and Paddock Club hospitality programmes is essential
  • Familiar with F1 accreditation management (guest and staff)
  • Happy to travel globally to races on a regular basis, working some evenings and over multiple weekends – must have a valid and usable passport (it must be renewed if it is about to run out)
  • Happy to adapt to global time zones when required (e.g. meeting times)
  • You should revel in hard work and be conscientious with a positive professional attitude and an enthusiasm to succeed
  • Experience of event management processes and support beyond delivery of objectives alone
  • Ability to manage junior team members and coordinate their workload
  • Organised with good time management, both independently and when working as part of a team
  • Experience of logistics and operations management including hotels, transport and venues
  • Experience assessing and managing supplier contracts (e.g. hotels and venues)
  • Experience of working with production companies to set up venues and bespoke guest spaces
  • Calm and collected under pressure and someone who thrives in a fast-paced environment
  • Excellent client servicing and communication skills
  • Proficient with Microsoft Office to manage budgets and to prepare presentations/PPT decks
  • Keen attention to detail and highly solutions-orientated
  • Confident with budgets, managing finance processes and account time management
  • Ability to work on own initiative and be proactive within the company
  • Champion of best practice, leading by example and making sure that project systems and procedures are set up and adhered to correctly by all team members
  • Confident to communicate effectively with all levels throughout the company (with the ability to manage upwards and downwards)
  • Ability to speak another language is desirable

Why Should You Come to Work at Crunch…?

  • If you’re looking for a young and vibrant place to work, where you can get involved in fast-paced projects working on some of the largest and most well-known global clients in motorsport, then you’re in the right place
  • We’re committed to investing in career development and look to promote internally so will help you grow in your role
  • We have a generous holiday allowance which increases by one day each year you work for us
  • We know how important it is to have a welcoming and engaging working environment, which is why our central Wimbledon office includes a lunch area, pool table, darts board and well-stocked bar for all to enjoy
  • Plus, we have a great benefits scheme and pay an industry-competitive salary

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