Customer Care Coordinator

1 week ago


Hertfordshire UK, Eastern England, United Kingdom Knightwood Associates Full time

We are currently recruiting on behalf of a reputable housebuilder who are looking for a Customer Care Coordinator to join the team.


Duties will include:

  • Receive and log defects reported by customer.
  • Register the work on their database and allocate suitable trades.
  • Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
  • Manage the Maintenance Operatives diary
  • Provide administration support for the Department
  • Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
  • Liaise with Buying department regarding order materials as and when required.
  • Follow up and audit trail for completion paperwork.
  • Liaise with Site Managers to ensure that remedial works are completed within timescales.
  • Update weekly reports and distribute to relevant personnel.
  • Keep accurate records ensuring files are kept up-to-date.


Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.


Skills required:

  • Ability to work on own initiative
  • Effective listening skills
  • Excellent customer service skills
  • Ability to liaise with internal and external personnel
  • Good administration skills
  • Able to work to deadlines in a fast-paced environment
  • Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)


Salary up to £35k - £40k


If you are experienced in Customer Care, Ideally housebuilding, and pride yourself on delivering an excellent customer experience please apply today



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