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Customer Care Coordinator
1 week ago
We are currently recruiting on behalf of a reputable housebuilder who are looking for a Customer Care Coordinator to join the team.
Duties will include:
- Receive and log defects reported by customer.
- Register the work on their database and allocate suitable trades.
- Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out.
- Manage the Maintenance Operatives diary
- Provide administration support for the Department
- Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out
- Liaise with Buying department regarding order materials as and when required.
- Follow up and audit trail for completion paperwork.
- Liaise with Site Managers to ensure that remedial works are completed within timescales.
- Update weekly reports and distribute to relevant personnel.
- Keep accurate records ensuring files are kept up-to-date.
Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.
Skills required:
- Ability to work on own initiative
- Effective listening skills
- Excellent customer service skills
- Ability to liaise with internal and external personnel
- Good administration skills
- Able to work to deadlines in a fast-paced environment
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Salary up to £35k - £40k
If you are experienced in Customer Care, Ideally housebuilding, and pride yourself on delivering an excellent customer experience please apply today
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