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Care Manager

2 months ago

UK, UK, United Kingdom Oxford Aunts Care Ltd Full time

Care Manager

Hybrid role with office based in Eynsham, Oxfordshire.

£40,000 per annum


Are you an articulate individual with excellent customer service skills, and an ability to problem solve and risk assess? Have you got a background in care but are looking for a new challenge?

We’re looking for an experienced care professional to join our team in Eynsham, Oxford as a care manager. You will use your strong administrative and customer service skills to work closely with our operations team, being accountable for the successful delivery of hourly care to our clients. You will have responsibility from the point of placement start, through to the ongoing management of staffing and care needs, enabling our clients to stay in their own homes and communities.


As care manager in our domiciliary care team, you will ensure we continue to deliver a high level of customer service to our clients, their representatives and our carers through positive and proactive professional engagement.


Why you should join us:


  • We’ll invest in your career development, through additional training, coaching and mentoring
  • The market leader for home care in Oxfordshire, we can offer you great development opportunities
  • Our innovative technology means you can focus on what you do best - supporting our carers and clients
  • You’ll have lots of support from your registered operations manager and the wider business
  • We’re a great place to work - rated 4.8 / 5 on Glassdoor
  • Free, confidential Assistance Programme
  • Paid volunteer days
  • Holiday buy and sell scheme
  • Plus a range of family friendly benefits


Your role will involve:


As a Care Manager, you will promote Oxford Aunts' culture, values, and ways of working. Your responsibilities will include ensuring carer retention and stability, and maintaining full compliance with internal and external policies, procedures, and standards. You will manage placements in and around Oxford, to ensure client retention and stability, support and maintain organic sales growth, and conduct robust risk assessments. A key part of your role will be identifying the needs of your portfolio of clients and then creating and implementing a plan of care to meet these needs and bring about positive change. You must have strong planning, organisation and prioritisation skills as well as assertiveness, compassion and empathy.


We’re looking for:


  • Experience in the health and social care sector with an understanding of the expectations of a carers role and subsequent support required for both carers and clients
  • An ability to prioritise effectively, plan and organise
  • A strong risk assessor with appropriate knowledge and skill to deliver safety for both client and carer
  • Confident to undertake meetings with new clients and families and promote the benefits of Oxford Aunts’ service
  • Excellent written communication and accustomed to care planning creation, review and delivery
  • Experience of staff supervision and appraisal processes
  • Experience of working collaboratively with clients, client families, key stakeholders and healthcare professionals
  • Articulate with excellent customer service skills
  • Experience with dealing with difficult and challenging situations with a positive outcome
  • An ability to problem solve and risk assess
  • An ability to stay calm and to work at a fast pace, both independently and within a team
  • A driver with a car based within a 70 mile radius of Oxford
  • IT literate; able to use word, excel, laptop and tablet functions
  • An ability to multitask, be highly organised and able to work to conflicting and challenging deadlines
  • Happy to be part of an on call service during the week and occasional weekends


Desirable:


  • Has held a role within the medical profession including but not limited to: Nursing, Occupational Therapy, and/or Physiotherapy
  • Holds a Degree Qualification or Care sector related to a minimum of Level 3 or would be prepared to work towards Health & Social Care level 3 or higher


About us:


At Oxford Aunts we've dedicated our life’s work to helping people stay in the home they love, since 1967. We’ve grown our services and our ways of working over the years to support the lives of the people we care for and the people who look after them. Providing high quality, personalised and specialist home care services throughout Oxfordshire and surrounding counties, we enable people to live in their own homes and communities for longer.


Please note any successful applicants for this role will be required to complete an Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.