Senior Technical Support Engineer

5 days ago


UK, UK, United Kingdom 83zero Full time

83zero is working with a leading SaaS vendor who is expanding it’s Enterprise Technical Support Engineering team


Our client is looking for technical troubleshooters who come from a software support background, who love solving problems.


Your Responsibilities


  • Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
  • Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
  • Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
  • Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
  • Work directly with R&D teams


Key Skills

  • At least 3 years’ experience in Technical Support or a position of similar nature in a software company.
  • Capable of understanding the technical aspects of a complex system.
  • Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
  • Experience working with Windows, Linux or Unix Operating Systems.
  • Must have excellent communication skills and a passion for providing world-class service.
  • Experience of directly supporting enterprise-level customers.
  • Ability and desire to learn products and technologies.
  • Must be able to work independently as well as with others, as part of a domestic and international team.
  • Excellent time management, decision making, prioritization and organization skills.
  • Excellent English communication skills, any additional European languages would be beneficial.


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