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Technical Support Engineer
2 weeks ago
Job Title: Technical Support Engineer
Client Location: London - hybrid
Starting: July 2024
Salary/Pay Rate: £41,4k pa pro rata (PAYE)
Hours: Full-time
Duration: 12 months
Job Description:
Our client is looking for a Technical Support Engineer to join their team. You will be responsible for providing specialised support to customers/users with technical backgrounds who deal with highly technical or sophisticated products.
Responsibilities:
- Provide technical support to field engineers, technicians, and product support personnel.
- Diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, intricate software, or networked and/or wireless systems.
- Respond to escalated issues where initial product support efforts have failed to isolate or fix problems.
- Report design flaws, reliability concerns, or maintenance issues to design engineering or software engineering teams.
- Participate in customer installation and training activities as needed.
- Collaborate with product support teams and occasionally engage directly with customers when issues exceed the capabilities of first-level support resources.
If this sounds like you, contact the Aquent team today
The next steps will be shared with shortlisted candidates. Thank you for taking the time to apply.
Client Description:
Our Client is an American software company that offers businesses cloud computing solutions to manage digital workflows. Their innovations have streamlined working processes for 80% of the Fortune 500 alongside over 5000 other companies around the world including American Express, Deloitte, Experian, MGM, the NHS, Vodafone, and Wayfair.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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