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Mandarin Speaking Technical Support Engineer

3 months ago

UK, UK, United Kingdom KE Technology Full time

Want to be a part fast-paced fintech company building travel solutions for? Looking for an opportunity to be valued and the chance to excel further as a 24/7 Technical Support Look no further


We essentially help our end customers use a multitude of services across an array of complexity in as easy a manner as possible. We are expanding the platform of the company and we’re seeking 24/7 Technical Support to continue the growth further.


The right person will have to be Mandarin-speaking.


What we offer

• Salary up to £35,000

• based in Hammersmith, Hybrid Model (1 day onsite ideally but can be flexible)

• Culture of small teams of skilled people, in a friendly and relaxed environment


What will you be doing?


- The 24/7 technical support engineer will be acting as a bridge between development

team and clients/account management team.

- Bilingual is mandatory to communicate with the development team and clients/account

management team.

- The 24/7 technical engineer shall handle the calls/emails from clients for any incidents or

system outages.

- The 24/7 technical engineer shall provide an incident report for any issue and provide

incident status updates for the stakeholders.

- Check the error log from the monitoring system and, identify the root cause of the issue.

- Create and manage the incident ticket in JIRA.

- Identify the areas/parts of the system/service causing the issue, and the corresponding

impacts to the customer.

- Create the standard operation support documents in English.

- Implement the urgent fix based on the standard operation support documents with the

support from the DevOps at the infrastructure level.

- Filter the non-critical issues that can be fixed in next day.


Preferred skills


- One or more years of experience in 24/7 Technical support

- Excellent hands-on support experience in AWS/ Azure

- Strong experience in Linux and Terraform

- Proficiency in writing automated scripting language in Python

- Experience in monitoring tools – Grafana, or any other monitoring tools

- Understanding of full-stack web/mobile, including protocols and web server optimization

standards

- Broad understanding of Oracle, MySQL, NoSQL Database experience, such as MongoDB


Sound exciting? Please apply to find out more