Technical Support Engineer
2 months ago
Technical Engineer – HVAC and Sustainable Innovation
About the Role:
A leading company specializing in HVAC protection, S-BMS, and sustainable solutions is seeking a Technical Engineer to join their dynamic team. The company is committed to environmental protection, delivering innovative products and services that enhance HVAC system efficiency while supporting clients in achieving low-carbon and carbon-neutral goals. The ideal candidate will play a pivotal role in supporting technical operations, customer service, and product development, ensuring the highest quality standards and customer satisfaction.
Key Responsibilities:
Technical Engineering:
- Respond to technical inquiries, review drawings and specifications, and identify optimal product solutions.
- Engage in product selection, application, and sizing to meet client needs.
- Provide both on-site and off-site technical support to customers.
- Support Sales Engineers with technical expertise during client presentations.
- Manage project tracking using the company’s sales management software.
- Collaborate with the R&D team on new product development and commercialization.
- Deliver training on existing products and support new product launches.
- Assist with the preparation and management of demonstration equipment for sales teams.
- Participate in marketing exhibitions, including potential opportunities for international travel.
- Contribute to the development and proofreading of product literature, technical manuals, and training materials.
Customer Service:
- Deliver fast-paced, high-quality customer service, aiming to provide technical information and solutions within 24 hours.
- Offer timely and effective solutions tailored to customer needs.
Person Specification:
- Strong technical knowledge of commercial water-based heating and cooling systems.
- Ability to communicate complex ideas clearly and concisely.
- Strong public speaking and presentation skills.
- Proven ability to manage and prioritize diverse projects and tasks efficiently.
- Team player with strong analytical skills and attention to detail.
- Previous experience in a technical role, with a solid understanding of electrical and HVAC schematics.
- Essential knowledge of building management systems (BMS) and network protocols such as Modbus, RS485, and BACnet.
- Excellent interpersonal skills, with the ability to communicate effectively with clients, team members, and suppliers.
- Self-motivated with high personal integrity and the ability to work autonomously.
- A proactive, optimistic attitude with strong organizational skills.
- Relevant technical qualifications are advantageous, but not essential.
- Must be eligible to work in the UK and hold a full, valid UK driving licence.
Company-Wide Behaviors:
**Supportive Attitude:** Willingness to assist colleagues and take initiative.
**Collaboration:** Ability to work effectively with specialists from various fields.
**Challenge Group Thoughts:** Open-mindedness and constructive support of diverse opinions.
**Pitch In:** Willingness to go beyond job descriptions to contribute to the team’s success.
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