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UK Technical Support Engineer
2 months ago
As a Technical Support Engineer with an expert in commercial vehicle and plant safety, your role will be to provide technical support to a growing customer base. Our client is an innovator of sensing and monitoring systems for vehicle and plant safety.
Ideally located within the M1/M25 area, the role will be both home office and field based covering all UK Operations, although primarily the Midlands. Training visits to HQ in Kent will be required to stay up to date on product knowledge and processes
This challenging role requires an engineer with technical knowledge of automotive electrics/electronics, you must be a confident communicator provide technical support, both “hands on” and through expert advice.
Your key responsibilities will include:
Fleet business development:
-- Perform both trial and initial fittings for customer sign off, setting the standard for installation partners who will complete the rollout
-- Document fitting work in line with Group Engineering standards to ensure visibility of work carried out and provide a template for installation partners
-- Support customers after fitting in terms of fault resolution and technical enquiries. Ensure faults are documented and reported back to the Group Quality Manager
-- Offer product application solutions on different vehicle types, overcoming issues, whilst providing best safety approach
Technical support:
-- Telephone support for external customers / partners and internal colleagues (Customer Services and Sales / Fleet teams), trouble shooting and handling technical enquiries on products and/or application
-- Attend UK shows with regards stand build up, to ensure product demonstrations are working etc., and stand duty supporting customers
Your Profile:
-- Qualified to HNC / NVQ -with the emphasis on automotive electrics or an industry apprenticeship / time served with a vehicle manufacturer
-- Able to demonstrate high level of knowledge of DC Circuits with an understanding of analogue and digital electronics
-- Able to produce technical reports
-- Excellent communication and customer service skills
Package:
-- £36,000
-- Company van
-- laptop, mobile, company credit card for fuel
-- Bonus - up to 10% annually, paid quarterly
-- Gym Membership
-- Pension
-- Private Healthcare
-- Death in Service
-- Employee Benefits Assistance
-- 25 days holidays + banks, Increasing by 1 day every 2 years)
Tiro is a specialist Employment Agency and Employment Business assisting with both contract and permanent opportunities in automotive, aerospace, electronics & FMCG engineering & manufacturing. For details of all our current vacancies please refer to . Please note your call may be recorded for training or monitoring processes.
