Parking Permit Officer

1 week ago


London E BJ, London, United Kingdom London Borough of Tower Hamlets Full time
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Who You Are

  • An individual committed to delivering a high-quality and responsive Parking Permits Service.
  • Knowledgeable about statutory requirements, Council policies, guidance, and codes of practice.
  • Capable of providing specialist advice to both front line staff and customers.
  • Experienced in handling cases with unusual circumstances or requiring discretion.
  • Detail-oriented with an ability to identify discrepancies, omissions, and potential for fraud.
  • Skilled at recommending appropriate remedial actions.


What the Job Involves

  • Providing an impartial, responsive, and professional service to customers applying for parking permits.
  • Handling permit applications issued by the Council and assisting in resolving customer issues.
  • Maintaining up-to-date knowledge of the Council’s permit schemes and parking policies.
  • Collaborating with parking service partners to enhance operational efficiency.
  • Ensuring the services meet diverse community needs while remaining cost-effective.
  • Offering guidance and specialist advice in complex cases to both customers and front line staff.

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