Prison Custody Officer

4 months ago

York North Yorkshire YO FZ, York, United Kingdom Mitie Full time

Prisoner Custody Officer (PCO) - HMP Millsike - Full Sutton, York

Salary: £36,540

Are you looking for a new role where you can genuinely make a difference?

About HMP Millsike - A New Approach for a New Prison

HMP Millsike is a brand new prison dedicated to transforming lives through a contemporary, evidence-based approach to prison delivery. Our vision is to protect the public while fostering an environment of rehabilitation and personal growth. We aim to create a vibrant community where individuals can develop the skills and resilience needed for successful reintegration into society.

About Mitie

At Mitie Care & Custody, our mission is to deliver exceptional services every day, creating amazing work environments. We promise our employees a workplace where they can thrive and be their best and our core values drive everything we do.

Why apply for this role?

  • Help make a real difference to people's lives
  • An opportunity to build your career within a brand new state of the art prison
  • Continuously develop new skills and work with an incredible team
  • Excellent salary of £36,540 and benefits package to reward your hard work
  • Permanent Contracted hours of 42 hours per week

Core Values and Culture

  • We are one Mitie: Delivering seamless, unrivalled service by working together.
  • Built on integrity and trust: Upholding integrity and trust in all actions.
  • Going the extra mile: Committed to excellence in service delivery.
  • Our diversity makes us stronger: Embracing diverse backgrounds to generate innovative ideas.
  • Customer-centric: Partnering with customers to put their needs first.
PCO Job Responsibilities

As a PCO, you will play a crucial role in maintaining the safety, security, and well-being of prisoners at HMP Millsike. Your responsibilities will include:

  • Ensuring high standards of prisoner care and supporting their rehabilitation.
  • Conducting security checks and search procedures on prisoners, staff, and visitors.
  • Promote safer custody and violence reduction.
  • Assisting prisoners in preparing for release by maintaining professional relationships with health and probation services and other professionals.
  • Maintaining high standards of security and safety while promoting a positive, restorative and rehabilitative environment.
  • Providing support and care for prisoners' physical and mental health needs.
  • Using a trauma-informed approach to support prisoners' recovery and rehabilitation.
  • Supervising prisoners' activities and work assignments to prevent disturbances and maintain order.
  • Communicating effectively with prisoners, adapting language and style to ensure understanding.

Person Specification

We love to see applications from people who are motivated, hardworking, and willing to learn. Here are the core requirements we are looking for in the PCO role:

  • Basic to intermediate IT skills (Microsoft Excel, Word, Outlook).
  • Excellent communication skills.
  • Ability to interact empathetically with prisoners and maintain professional boundaries.
  • Commitment to maintaining high standards of safety, dignity, and diversity.
  • Previous experience in a custodial or secure environment is preferred but not essential.

Why Join Us?

At Mitie Care & Custody, diversity and inclusion are at the heart of our operations. We are committed to creating an environment where everyone can thrive and be their best. Our diverse culture fosters innovation and creativity, ensuring that all voices are heard and valued. By joining us, you become part of a team dedicated to making a positive impact on the lives of prisoners and their families.


Employee Benefits
  • Healthy Eating and Living: Access to the gym and exercise classes such as yoga and Pilates. Low-cost, nutritious meals available at the staff canteen.
  • Electric Minibus Service: Starting six months after commencement, an accessible electric minibus will transport colleagues between Stamford Bridge and the prison, aligning with shift patterns.
  • Virtual GP Service: Unlimited 24/7 virtual GP consultations for employees and their households, reducing stress from waiting for standard appointments.
  • Health and Wellbeing Days: Twice-yearly events offering health checks, healthy eating information, work-life balance advice, and raffle prizes.
  • Long Service Awards: Celebrate milestones with certificates, badges, special lunches, and additional leave after five years.
  • Choices Platform: Access to a variety of benefits including gym memberships, dental insurance, dining cards, and a Health Cash Plan.
  • MiDeals Discount Portal: Savings at over 1,200 retailers, supporting wellbeing and managing the cost of living.
  • Enhanced Maternity & Adoption Pay: 10 weeks of pay for permanent staff, plus a Return-to-Work bonus.
  • Free Mitie Shares Scheme: Free shares for staff to foster a sense of investment and belonging.
  • Financial Planning Support: Services from Salary Finance, including pay advances, low-cost loans, and personalised budget planning.
  • Holidays: Mitie offers holiday entitlements ranging from 5.6 weeks to 6.6 weeks of holiday per year, including statutory holidays. You may have a rising entitlement based on the length of time you have worked for Mitie.
  • Pension: Mitie operates two pension schemes as we want you to be able to enjoy your retirement to the full.
  • Life Cover: Mitie provides life cover as a lump sum benefit for all permanent and fixed term employees.

If you are passionate about making a difference and want to contribute to a supportive, uplifting environment that helps prisoners unlock their potential, apply now to join Mitie Care & Custody at HMP Millsike.

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