Welcome Desk Host

1 week ago

London, UK, United Kingdom Equinix EMEA Full time

Welcome Desk Host – Temporary contract

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.


The Role

The Welcome Desk Host is a vital member of our organization, responsible for providing exceptional customer service and ensuring a positive experience for all visitors and employees. As a representative of Equinix, the host will play a crucial role in creating a welcoming and professional environment.


Responsibilities:

  • Greet visitors and employees in a friendly manner, and engage in conversation upon arrival and departure, as appropriate.
  • Inform Equinix host that their guest is on-site and confirm whether to escort guests
  • Observe and anticipate guests' needs (using information obtained from previous interactions with the guest, if possible); look and listen for opportunities to exceed guest expectations.
  • Maintain orderly and presentable lobby
  • Maintain a clean and organized reception area, ensuring it reflects our company's image.
  • Coordinate visitor check-ins and security procedures via Envoy visitor management tool, ensuring compliance with company policies.
  • Maintain awareness of potential office security issues and communicate concerning issues to local CRE metro lead, building security when appropriate, and risk management team
  • Distribute security badges; reconcile visitor logs for badges and the EV charging station program
  • Assist with scheduling and managing meeting rooms, including arranging necessary equipment and supplies.
  • Assist with onboarding new employees, providing them with essential information and resources.
  • Perform additional duties and responsibilities as assigned and coordinate special projects as needed
  • Respond to emails and inquiries promptly, providing accurate and helpful information as needed.
  • Ensure the timely delivery of professional communications to office, landlord and team members and provide follow up in a timely fashion
  • Assist with receiving deliveries of all external and inter-office mail and support employees on all mail and shipping requirements as needed
  • Provide direction, information to vendors, service providers and Corporate Real Estate staff as required to ensure excellent coordination
  • Maintain Office space ticketing system and follow up ticket status, assigning tickets to CRE team and responsible for business card ordering
  • Serve as a liaison between employees and various departments, addressing any workplace-related concerns or inquiries.


Business Continuity & Compliance

  • May act as representative of safety committee team
  • * Maintain proficient knowledge of all fire, safety, security and emergency procedures and skills.


Desired Behaviours

  • Maintain exceedingly positive, pleasant and helpful demeanour at all times and remain calm under pressure
  • Dress the part, smart/tech casual
  • Be an energy supplier
  • Be an effective communicator
  • Facilitate no dead-ends


Skills

  • SHIPPING AND RECEIVING
  • GENERAL BUSINESS
  • WORD
  • Highly Presentable
  • Charismatic
  • Interpersonal skills
  • Able to handle EBC, CEO's and VP level
  • Skilled Multi-tasker
  • Fluency in Microsoft Outlook, Excel, Word
  • Office Administration
  • COMMS writing comms/event posters etc

Preferred Skills:

  • First Impressions, Brings genuine enthusiasm and drive
  • Customer Service/Experience, seeks to continuously improve processes, systems and overall client satisfaction
  • High degree of initiative
  • Interpersonal Skills
  • Sensibly balances timely and cost efficient delivery with tact and diplomacy
  • Knowledge of general business management, facilities management, and office support services.
  • Ability to independently develop and manage resources and programs.
  • Knowledge of business planning, goal setting, and budgeting as well as performance evaluations of employees and oversight of contractors.
  • Excellent communications skills and ability to work effectively with others at all levels.
  • Understand and be able to use work order ticketing management systems

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