Housekeeping Office Coordinator
3 weeks ago
WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
A new era begins at the London Hilton on Park Lane.
Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all.
2023 was the hotels 60thanniversary, which has seen the refurbishment of Executive rooms and suites as well as a re-development of the lobby level, including a brand new restaurant and bar.
Salary - £15 per hour
Mix of Shifts - Early (7am-3pm) or Late (3pm-11pm)
BENEFITS
28 days paid holiday increasing with service
Exclusive high-street discounts through Perks at Work portal
Industry-leading Team Member discounts on hotel stays for you, your family and friends
Access to leadership and development programmes through Hilton University
Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace
Reward programmes, incentives and team member recognition, as well as long service awards
50% off in Hilton restaurants and bars (subject to individual outlets)
Refer a Friend Scheme
Uniforms provided and laundered complimentary
Free meals on shift
What will I be doing?
- Manage the Housekeeping office
- Receive all incoming calls and respond accordingly
- Allocate room and task lists to team members
- Ensure keys are issued in line with security procedures
- Log and store all lost property after each shift; send lost property to guests in line with procedures
- Manage guest requests and enquiries immediately
- Ensure all relevant guest information is communicated to Housekeepers
- Carry out administrative and IT duties
- Organise and control extra duties and special tasks
- Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
- Ensure that communication has been clear and consistent to all shifts
- Control staff dry cleaning and guest laundry in and out of the department
- Update system regularly to give maximum room return to the hotel/s active inventory
- Handle emergencies if and when they occur in the department
- Ensure all team members adhere to Health and Safety Regulations
What are we looking for?
- Minimum of 1 years experience as an Office Coordinator in a 4/5* Property
- IT proficient
- Excellent organisational and planning skills
- Accountable and resilient
- Good communication and telephone skills
- Ability to work under pressure
- Ability to work alone and in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous hotel housekeeping experience
AMRT1_UKCT
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