Night Supervisor

4 weeks ago

West London, London, United Kingdom Park Grand Hotels Full time
NIGHT SUPERVISOR
MONTCALM PICCADILLY TOWNHOUSE

About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.


Discover the hotels in the collection. Our historic brewery, reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queens Gardens.

Overview

Montcalm Collection are looking for a skilled and ambitious Night Supervisor to join our team at Piccadilly Townhouse. Help to shape the Montcalm Collections next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Benefits

  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes

Key Responsibilities

  • Handle late/early guest check-ins.
  • Conduct nightly security inspections.
  • Master the Fire Evacuation procedure for implementation.
  • Assist in training night team and maintain records.
  • Attend necessary meetings and conduct monthly night meetings.
  • Oversee public areas and cashiers desk, especially during check-out.
  • Review the shift and conduct handovers and briefings.
  • Maintain technical knowledge and skills.
  • Manage night audit operation.
  • Promptly respond to guest requests and queries.
  • Update guest profiles with preferences and address feedback.

Essential Qualifications

  • Excellent level of spoken and written English
  • Excellent communication skills
  • Supervisory Experience, preferably in Hotels
  • Ability to work on own initiative.
  • Approachable, professional and an eye for detail
  • Knowledge of Opera
  • Previous experience in a 5* property preferable.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.


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