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Night Supervisor
2 months ago
Job Summary:
The Britannia Hotels group is seeking a highly skilled and experienced Night Supervisor to join our team at the Hampstead Hotel. As a Night Supervisor, you will be responsible for managing the night shift team, ensuring the smooth operation of the hotel, and providing exceptional customer service to our guests.
Key Responsibilities:
- Team Management: Manage the night shift team in the absence of the night manager, ensuring that all tasks are completed efficiently and effectively.
- Business Operations: Ensure that the public areas are cleaned, and any events are prepared, maintaining the high standards of the hotel.
- Security and Safety: Conduct regular security walks and floor checks to ensure the safety and security of guests and staff.
- Customer Service: Provide excellent customer service to our guests, responding to their needs and resolving any issues promptly.
- Handover and Communication: Ensure an accurate handover is provided for the next team on duty, maintaining clear communication and ensuring a seamless transition.
Requirements:
- Experience: Previous experience as a Night Supervisor or Night Receptionist in a hotel environment.
- Skills: Excellent communication and leadership skills, with the ability to work effectively in a team environment.
- Knowledge: Knowledge of hotel operations, including security procedures and customer service standards.
What We Offer:
- Competitive Salary: A competitive salary package, reflecting your skills and experience.
- Career Development: Opportunities for career development and progression within the company.
- Benefits: A range of benefits, including staff discounts, meal allowances, and access to our leisure clubs.
