Night Supervisor

3 weeks ago

London, Greater London, United Kingdom Park Grand Hotels Full time
Job Title: Night Supervisor

We are seeking a highly skilled and experienced Night Supervisor to join our team at Park Grand Hotels. As a Night Supervisor, you will be responsible for overseeing the smooth operation of our hotel during the night shift, ensuring that all guests receive exceptional service and that our hotel runs efficiently and effectively.

Key Responsibilities:
  • Conduct nightly security inspections to ensure the safety and security of our guests and staff.
  • Master the Fire Evacuation procedure and implement it as necessary.
  • Assist in training night team members and maintain records of their progress.
  • Attend necessary meetings and conduct monthly night meetings to discuss any issues or concerns.
  • Oversee public areas and cashiers' desk, especially during check-out.
  • Review the shift and conduct handovers and briefings to ensure a smooth transition.
  • Manage night audit operation and ensure that all financial transactions are accurate and up-to-date.
  • Promptly respond to guest requests and queries, providing exceptional customer service at all times.
  • Update guest profiles with preferences and address feedback to ensure that our guests receive the best possible experience.
Requirements:
  • Excellent level of spoken and written English.
  • Excellent communication skills.
  • Supervisory experience, preferably in hotels.
  • Ability to work on own initiative.
  • Approachable, professional, and an eye for detail.
  • Knowledge of Opera.
  • Previous experience in a 5* property preferable.
Benefits:
  • Collaborative and empowering team dynamics.
  • Pathways for promotions and growth within the brand.
  • Recognition and Rewards Program.
  • Access to an array of discounts via our Benefits Platform.
  • Comprehensive training through Certified Classroom and E-Learnings.
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services.
  • Concession on gym memberships.
  • Nutritious meals provided during shifts.
  • Complimentary dry-cleaning service for uniforms.
  • Inclusive pension schemes.
Eligibility:

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Night Supervisor looking for a new challenge, please apply.

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