People Service Desk Lead

2 days ago

London UK, UK, United Kingdom Oasis Community Learning Full time

People Service Desk Lead

If your workplace was Joyful, Positive, Vibrant and Supportive you’d jump out of bed eager to play your part every day. Right?

Well, we are looking for bouncy, get out of bed with a spring, types to build a service desk with just that sort of vibe and reputation.

This is a rare opportunity to create from the ground-up and to bring your own flavour and style of leadership and motivation to a brand-new team, all selected for their ambition and desire to deliver the very best customer experience. Because striving to deliver anything less would be a bit…meh, underwhelming. And who wants that?

Whilst a great culture and environment is hugely rewarding – we know you still seek more. So, we offer:

  • A package of reward that includes a very generous contributory pension, a cafeteria style benefits offer including Green Commute cycle to work scheme, health and dental, life insurance and more
  • A focus on wellbeing and personal development to help you thrive and grow
  • The opportunity to be part of a network of Oasis charities offering opportunities to develop your career in new directions and locations
  • A genuinely competitive salary and true flexibility to operate and contribute
  • And of course, a positive and motivational environment set up to ensure everyone is supported and included

Who are we?

At Oasis we exist to enable everyone to fulfil their potential – regardless of background, circumstance or label. We are unashamedly proud of what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (OCL) and human trafficking (Stop The Traffik) and of course our network of 52 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.

We’re creating a new People Service Desk team as part of our mission to deliver an ever-improving support HR service to our network of 53 schools that is educating over 25,000 young people across the UK every week. As the People Service Desk Lead, you’ll be a vital member of this team, building upon your previous HR Shared Service experience to oversee the delivery of an effective 1st line HR support service to our large Multi-Academy Trust operation. This is an opportunity to impact the evolution of a new team, but also to be part of an organisation that is playing a fundamentally key role in local communities across the UK.

There is a full job description attached and as an experience Service Desk lead you will know the expectations, but if you are great at the headlines below, we would love to hear from you.


What you’ll be doing

Reporting to the Head of People Services you will

• Lead, mentor and develop the People Services Desk team

• Ensure accurate and timely case management and query resolution,

• Ensure the highest quality standards for your team,

• Build and maintain strong relationships with key stakeholders


What we’re looking for

As you would expect, we’re looking for our People Service Desk team to deliver an exceptional customer experience, so as the lead you’ll be expected to display a proactive, accountable, problem solving and customer centred approach and be able to evidence:

• Previous experience in a supervisory role in HR shared services or an HR support desk with the proven ability to lead, motivate, organise and develop a high-performing team.

• The management of telephony services and HR case management systems, including developing and managing SLAs and KPIs and reporting on performance metrics.

• A strong background in stakeholder management and handling escalations

• Strong HRIS, reporting and analytical skills (knowledge of ITrent and Microsoft Dynamics could be advantageous)


If our ambitions match yours and you are ready to build something extraordinary – then please get in touch.


What next

If you’d be interested to explore this opportunity further, we’d invite you initially to send us your CV to our recruitment contact at Highfield Partners. Once Tom and the team have reviewed them all, they will conduct informal meetings with those most closely matching the description outlined above. Successful candidates will then progress to our more formalised application stages, which will include completing our application form and our assessment phase. We aim to conclude our selections by early January


Our commitment to Inclusion, Diversity and Equality at Oasis

We thought it would be better to hear from our ID&E leader on this, so please have a read on this link: (15) Why is Inclusion, Diversity and Equality so important to Oasis? | LinkedIn

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