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Customer Relationship Management Manager
4 months ago
CRM Manager - Leading Leisure Brand
c£45k plus bonus
Hybrid - travel across the estate and to Head Office in London will be required
I am recruiting for a fantastic opportunity to join one of the fastest growing leisure brands in the UK. Through acquisitions and new builds, my client is leading the charge in their sector and this is a great opportunity to join a business with great expansion plans over the next 12-18 months.
This is a brand where excitement, ambition, and Big-Time Fun reign supreme. It isn't Health & Fitness, but the brand is geared to getting kids active. It is role where you ned to embrace the brand you will represent. You will need passion to deliver outside of the office and to be able to come to the party with new innovative ideas - this is not your average role.
Your mission is pretty clear: you need to bring unrivalled and memorable fun and enjoyment to our audiences through the brand. Cultivating brand love through truly innovative branded content, campaigns, and experiences. With a boundless energy and passion, you’ll mastermind and execute meticulously planned marketing campaigns that captivate and inspire.
What do we need from you?
- 3+ years proven experience in customer marketing or customer relationship management (CRM).
- Self-sufficient in building automated customer comms workflows using marketing automation technology e.g. Salesforce, Dot Digital, HubSpot.
- Enjoy planning, creating and/or briefing content creation for customer comms; excellent copywriter and proof-reader.
- Knows data compliance/GDPR really well. As well as how to effectively target and manage customer data.
- Proven eye for detail in mapping out customer journeys and improving customer experience.
- Proficient at using CRM and email distribution tools. Knows how to manage customers through data, comms, and tech. And is able to use Microsoft Office.
What is your role?
- Map out all the key customer journeys to improve customer experience and grow value.
- Track and measure the impact of all customer marketing initiatives and campaigns to enable reporting and evaluation.
- Support the Brand Manager in managing socials and building a community of high performing social media champions.
- Full ownership of email and SMS channels. Including production, delivery, reporting and evaluation.
We are ideally looking for someone with experience within a multi-site leisure, hospitality or entertainment brand, however we will consider expectational people looking to make a move.
Your recruiter for this role is Helen Horton, Account Director at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness & leisure recruitment agency, specialising in hundreds of fitness jobs in the UK like these. Helen is a leisure recruitment specialist for the whole fitness & leisure sector and if keen to considered please 'apply now'
