Property Manager

2 weeks ago

London, UK, United Kingdom POD Management Full time

Are you a proactive problem-solver with a passion for property management? Join our dynamic team as a Property Manager, where you'll build strong relationships and ensure needs are met with attention to detail, care, and professionalism. If you're a people-oriented individual who thrives on providing exceptional service and taking accountability, we want to hear from you


KEY RESPONSBILITIES:

The Property Manager (know as a Client Relationship Manager in POD) will have principal responsibility for the effective and efficient management of the development/s designated to them. They should utilise staff, contractors, and the other resources available to them to ensure the highest quality of service is provided, commensurate with the requirements of any management contract, lease/s, service level of agreement or otherwise.


Asset Management

To oversee and support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner.


Mobilisation: Supporting and / leading the POD mobilisation process as and when POD secures new contracts. This will include but is not limited to: -

  • Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally.


  • Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems.


  • Helping to enhance the customers initially experience of POD via the completion of the mobilisation actions in and efficient and timely manner.


  • Arranging for others to complete tasks as and where appropriate.


  • Reporting on mobilisation statistics and defining actions to improve the same.


Risk Management: Takingownership of the developments risk management routines, utilising PODs systems and processes to ensure compliance. This will include but is not limited to: -

  • Liaising with the client relationship / support team, contractors and customers to facilitate risk assessments and routine risk management tasks.


  • Maintaining a detailed audit trial of all actions and certification within the POD system.


  • Reporting on compliance levels within the development and defining actions to improve the same.


Contract Management: Taking ownership of the developments contract management routines, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.

  • Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented.


  • Tender contracts and ensure value for money is obtained.


  • Ensure the necessary information is saved to the POD systems and any relevant actions are diarised as appropriate.


PERSONAL SPECIFICATION:

At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.


At POD we are committed to the POD Values:


Meticulous- preparation, process, detail, diligent, methodical, specific

Dedicated - commitment, belief, passion, self-discipline, enthusiasm

Smart - innovative, resourceful, original, creative, effective

Supportive - collaborative, honest, communicative, flexible, team-player


Customer Service

Act as an ambassador of the POD brand, recognising the importance of exceling at customer service both externally and internally.

  1. Always interact in an enthused and empathetic manner
  2. Answer the phone politely, identifying yourself and the POD brand.
  3. Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand.
  4. Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
  5. Be empathetic in relation to our customers’ requests, queries, or concerns.
  6. Request further inhouse training or learning if you deem it is required.

For line management roles you must seek to embed the same into your team.


Health and Safety

We are committed to ensuring the health and safety of our Employees, clients and anyone affected by our business activities and to providing a safe environment for all those attending our premises.

Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do:

All employees should use our smart technology to record and manage their safety routines, learn from trends and seek to improve together.

  1. All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe.
  2. All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording and learning.
  3. All employees should support each other to ensure we take care of our physical and mental wellbeing.

In particular we are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities taking steps to prevent accidents and cases of work-related ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it.


Financial Management

In the context of your role support the wider POD team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed.


Compliance

All employees must be responsible for ensuring compliance with all company rules, procedures and obligations in relation to data protection and the safe storage, processing, sharing and use of data in relation to the company, its clients or customers.

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