Internal Sales Associate

2 weeks ago


Sheffield UK, South Yorkshire, United Kingdom Calibre Scientific Full time

Internal Sales Associate




Position Summary: A customer focused individual who will be the internal point of contact for all in-bound and some proactive sales activities. Representing all Calibre Scientific’s business divisions. The Internal Sales support will work independently to increase sales revenue, in addition to working closely with the field sales, service, and operational teams to provide outstanding sales support and contribute to ongoing sales growth activities.



Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily (other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Interact with customers via the telephone, Email, website live chat to address enquiries, provide product information and assist with order status updates.
  • Create, send, and follow up on quotations originating from enquires with the intent to close the sale, building and developing strong, ongoing relationships with new and existing customers.
  • Proactively prospect for new business opportunities arising from, but not limited to, sales enquiries, new product launches and marketing campaigns, exhibitions etc.
  • Prepare and submit bids for tenders on behalf of the organisation.
  • Manage and facilitate activity from several shared sales and customer focused Email accounts.
  • Generate sales reports, track sales activity, and analyse data to provide insight on sales performance, trends, and opportunities.
  • Prepare regular sales reports for presentation at management review to support sales forecasting activities.
  • Ensure that the CRM software is kept up to date with current product, price, and customer information.
  • Support the organisation in organising conferences, sample campaigns and other company events.
  • Collaborate with other departments such as Manufacturing, Customer Service and Logistics to ensure smooth co-ordination of sales activities.
  • Provide support and assistance to the Field Sales and Marketing Team as required.


Competencies: To perform the job successfully, an individual should demonstrate the following competencies.


Sales Skills: Achieves sales goals. Initiates new contacts. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.


Verbal and Written Communications: Edits work for spelling and grammar. Presents numerical data effectively. Varies writing style to meet needs. Writes clearly and informatively. Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.


Teamwork: Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.


Adaptability: Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.


Initiative: Asks for help when needed. Looks for and takes advantage of opportunities. Seeks increased responsibilities. Takes independent actions and calculated risks. Undertakes self-development activities. Volunteers readily.


Planning & Organisation: Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organised manner.


Qualifications: Preferred but not essential: BSc in a scientific discipline, or Sales or Commercial work experience within a Life Science Company.


Education/Experience: Relevant work experience in an internal customer/sales support role.


Language Ability: Read, analyse and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public. Working knowledge of/Fluency in the English language (spoken and written)


Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar charts


Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.


Computer Skills: To perform this job successfully, an individual should have knowledge of: MS Word, MS Excel and MS Outlook


Place of Work: Can be remote or based at the Manufacturing Facility in Sheffield, dependent on experience.


The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor



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