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Customer Service Advisor

2 months ago

Burscough L AQ, Ormskirk, United Kingdom Randstad Part time

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?

We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.

  • Role: Customer Service Advisor
  • Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)
  • Rate: £16.21ph
  • Contract length: 3-6 months
  • Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch
  • Start: ASAP

Responsibilities:

  • Processing customer orders within agreed timeframes
  • Coordinating artwork preparation with external suppliers
  • Gaining prompt approval to meet production timelines
  • Recovering origination spend through proactive customer invoicing
  • Analysing customer forecasts and forward planning stock replenishment orders
  • Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
  • Placing purchase orders for non-manufactured products within the DS Smith network
  • Acknowledging customer complaints and reporting dissatisfaction/failures
  • Discussing solutions with customers and following through those actions
  • Building strong relations with the Territory Manager by sharing internal and external information
  • Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
  • Working with the team and other internal colleagues to improve team and cross-departmental relations

Essential requirements:

  • Strong verbal and written communication skills
  • Good IT Literacy skills especially with MS Office
  • Previous experience using an in house system
  • Previous experience within a customer facing administrative environment (2+ years)
  • Ability to work on own initiative and multitask in order to meet demands

Desirable requirements:

  • Driving licence and use of a car
  • Knowledge and experience within a manufacturing environment

Benefits:

  • Advice and editing on your current CV
  • Exclusive online services including restaurant and retail discounts
  • Chance to receive £300* for referring a friend
  • Opportunity for progression into permanent roles
  • 25 days holiday per year, plus bank holidays
  • Subsidised canteen
  • Contributory pension scheme
  • Employee discount platform
  • Employee assistance program
  • Cycle to Work Scheme
  • Digital GP
  • Income protection programme
  • Life assurance scheme

Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

PandoLogic. Keywords: Customer Service Representative, Location: Burscough, ENG - L40 7AQ