Receptionist

1 month ago

London UK, UK, United Kingdom Claridge's Full time

Receptionist

Claridge’s


We are seeking an exceptional Receptionist to join the Claridge’s team.

Set in the heart of Mayfair, Claridge’s is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge’s has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge’s. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as “annexe to Buckingham Palace”. Claridge’s has a famous all-day dining and Afternoon Tea restaurant the ‘Foyer & Reading Room’, L’Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge’s Bar, the intimate Fumoir and effortlessly elegant Painter’s Room.


Please note that this role requires to cover night shifts on rota basis (22:00pm - 08:00am), approximately each 3 - 4 weeks you will cover 1 - 2 weeks night shifts.


As a Receptionist you will be responsible for:

  • Creating renowned memorable experiences for all our guests.
  • Checking our guests in and out, escorting them to their rooms and cross-selling the hotel’s departments. Building rapport with each individual guest, in order to create emotional bonds.
  • As part of your daily tasks you will also be required to take reservations and ensure that all instructions are carried out and processed accordingly.
  • Handling cash and foreign currency exchange.


Successful candidates for our Receptionist opportunity will:

  • Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences that result in lasting memories.
  • Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
  • Have immaculate personal presentation.
  • Be able to work in a pressured environment, and consistently reach our high standards.
  • Flexible to work night shifts on rotating basis


This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.


Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:


Financial Stability

  • Excellent salary package.
  • Family Friendly company policies including enhanced Maternity and Paternity Pay.
  • Holiday allowance increase after 3 and 5 years of service.
  • Travel Season Ticket Loans.
  • Pension Scheme*.


Health and Wellbeing Support

  • Subsidised monthly Podiatrist and Masseuse treatments.
  • Free online GP video consultations.
  • Flu vaccination vouchers*.
  • Eye test vouchers and contributions towards glasses*.
  • 24-hour colleague assistance helpline.
  • On and off-site Occupational Health Service.
  • Death in Service salary contribution.
  • Various wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.


Recognition and Career Development

  • Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
  • Instant colleague recognition and award programme with generous prizes.
  • Colleague of the month nominations with generous prizes.
  • Additional paid day off to celebrate your Birthday.
  • Internal transfer and promotion opportunities.
  • In-house training and development team with a strong focus on career progression and personal growth.
  • Long service awards.


Memorable experiences

  • Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne Hotel Group.
  • Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
  • 50% Food and Beverage discount* across the Maybourne Hotel Group.
  • Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague's Children Party, etc.)
  • Wedding and Baby gifts.
  • Retirement functions.


*Terms and conditions apply to all benefits.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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