Player Support Agent English
1 week ago
TransPerfect Gaming Division is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 50 languages.
Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?
Our player support department supports over 1,000 games developers across the globe. We’re currently looking for a dynamic addition to our vibrant team of over 1,000 in-house player support agents who can provide top class support in a fast-paced and active environment.
Responsibilities:
-Plan on social postings and interact with players on the official social channels for the title
-Create or assist in creating visual assets and copywriting for the social postings
-Respond to the live game issues that occur in the game and write up appropriate notices on the forum and social channels when necessary
-Work closely with other GMs, Customer Support and Community Managers to solicit feedback and suggestions for the game improvement from the community
-Monitor and regularly report on the live-service issues and the players feedback
-Monitor regularly live-streaming channels and social channels and work closely with partner influencers
-Monitor Discord channels and facilitate the community moderators
-Internal point of escalation for agents
-Main point of client contact
Required Skills and Qualifications
-Fluency in English & Japanese
-Experience in video game industry, especially in community management, customer support, QA, or related field
-Experience in the social media management (Facebook, Twitter, Instagram, TikTok, etc.)
-Prior experience/interactions with the gaming communities – forum or user groups on social channels
-Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics
-Strong customer service ethic and great inter-personal communication skills
-Writing skills for the announcements or forum notices
-Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
-Creativity, curiosity, and a willingness to learn and grow
-Professional and mature demeanour along with strong time-management and organization skills for coordinating multiple initiatives and priorities
Desired Skills and Qualifications:
-Bachelor's degree in communications, marketing, or any equivalent work experience
-Content creator, cosplayer or live-streaming experience within the videogame community
-Graphic design or video production/editing skills
-Management/team leading experience
-
Lead Player Support Specialist
4 weeks ago
UK, UK, United Kingdom Bring It On Full timeBring It On is creating the next generation of skill games.We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and...
-
English Second Language Teacher
2 months ago
UK, UK, United Kingdom EF English First Full timeExperience the Freedom of Teaching with EF English First - Explore, Travel, and Grow! Teach in China! No Experience Needed! Join EF English First to teach in China! Where you can earn money, save, travel across Asia and within China in your free time while developing yourself personally and professionally through the support our global network and training....
-
Sales Assistant
2 months ago
London, UK, UK, United Kingdom Agent Provocateur Full timeFounded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.Our...
-
Site Agent
4 weeks ago
UK, UK, United Kingdom J3A Recruitment Full timeSITE AGENT - UP TO £60,000 BASIC - CAR ALLOWANCE - 34 DAYS HOLIDAY - 8% MATCHED PENSION - PRIVATE HEALTHCAREJ3A Recruitment are proud to be working with a leader within the Water Industry. A leading contractor who are growing at a rapid rate due to a healthy order book.Due to further work allocation, they are now seeking SITE AGENTS to support on various...
-
Travel Agent
3 weeks ago
UK, UK, United Kingdom Top World Hotel Full timeJob Opportunity: Travel AgentLocation: RemoteJoin Our Global Network of Travel Agents at Top World HotelAre you an experienced travel agent with a passion for luxury travel? Do you have a portfolio of discerning clients seeking the world's most exclusive hotel experiences? Top World Hotel is expanding, and we’re looking for skilled travel professionals...
-
Freelance inbound sales agent
3 weeks ago
UK, UK, United Kingdom dougdeno.com Part timeI'm looking for a fully-remote and freelance sales agent to have pre-sales zoom calls with potential clients, selling the benefits of my coaching programs, and converting them to paying customers. The bookings will be made via a Calendly linked plugged into your calendar, ideally you'd be available for calls at least 3 afternoons per week.You must be...
-
Team Player
3 weeks ago
UK, UK, United Kingdom Forum Insurance Full timeSenior Commercial Account Handler | Corporate & Commercial InsuranceLocation: LondonSalary: CompetitiveType: Permanent, Full-TimeClosing Date: 10 daysJoin Our Team as a Senior Commercial Account HandlerAre you an experienced insurance professional looking to make an impact in the corporate and commercial sector? We’re hiring a Senior Commercial Account...
-
Customer Success Agent
3 days ago
London, UK, UK, United Kingdom The Graduate Project Full timeRole OverviewOur client is looking for a dedicated Customer Success Agent to join their dynamic customer service team. The Customer Success Agent will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering...
-
Sub Agent
1 month ago
UK, UK, United Kingdom People Group Full timeJob Title: Sub Agent / Delivery Manager – Water SectorLocation: CoventrySector: Wastewater ProjectsCompany OverviewJoin a family-owned business with over 55 years in the water industry, known for its loyalty, community focus, and entrepreneurial spirit. With around 30 employees, this company works in niche areas, primarily in the waste sector, partnering...
-
Graphic Designer
1 month ago
London, UK, UK, United Kingdom Agent Provocateur Full timeFounded in 1994 deep in London Soho’s underbelly, Agent Provocateur carved out a notorious anti-establishment narrative inspired by its punk roots and became renowned for not being afraid to shake things up. Today, Agent Provocateur is an iconic global brand, known for our provocative attitude, exceptional design, exquisite fabrics and our playfulness.As...
-
Independent Travel Agent
2 weeks ago
UK, UK, United Kingdom Self-employed Part timeOnline Travel Agent Opportunity | Work Flexibly | Full Training ProvidedMy name is Amy, I'm a mum of two and I'm a part-time Travelpreneur! I have been working in the travel industry for well over a decade and now own my own Online Travel Business. I am part of the fastest growing team in the UK and am looking for like minded individuals who love to...
-
English Graduate
4 weeks ago
UK, UK, United Kingdom Ribbons & Reeves Full timeEnglish Graduate | Hull | October 2024A high-performing Secondary School in Hull are ready to interview a First Class English Graduate who can confidently support 11-16-year olds studying English as an Academic Mentor.English Graduates with a 2:1 or higher degree from a Top 20 UK University are encouraged to apply.This rewarding Academic Mentor role will see...
-
Independent Travel Agent
1 month ago
UK, UK, United Kingdom TamanasTravel Full timeJob Title: Independent Travel Agent (Commission-Based)Location: Remote / Work from AnywhereUnlock a World of Opportunities: Become an Independent Travel Agent! ✈️Are you ready to turn your passion for travel into a rewarding career that lets you work from anywhere? Whether you're a tourism or hospitality student looking to gain hands-on experience or...
-
English Teacher
1 month ago
UK, UK, United Kingdom Kiwi Associates Part timeWe are working with a Secondary School who are looking for a permanent English Teacher to start in January. The school can offer the successful candidate a disruption free environment with the support of a strong English department. Part time and full time opportunities available. Apply below.
-
Customer Solutions Agent
2 months ago
UK, UK, United Kingdom Pertemps Network Group Full timeCollections AgentKilmarnockHybrid Working£23,500 plus Bonus and Benefits!Starting November but interviewing ASAP!Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career...
-
Unqualified English Teacher
1 month ago
UK, UK, United Kingdom Ribbons & Reeves Full timeUnqualified English Teacher – Acton, Ealing – Immediate StartA fantastic opportunity has arisen for an Unqualified English Teacher to join a dynamic and supportive secondary school in Acton, Ealing. This role is ideal for graduates who are passionate about education and looking to gain hands-on teaching experience in a school environment.As an...
-
Collections Agent
1 month ago
UK, UK, United Kingdom Capify UK Full timeTitle : Collections AgentJob Grade: Dependant on Expectance Department: Collections / Operational SupportOverall objectives of the roleThe purpose of this role is to deliver a robust and efficient arrears collection service in line with company guidelines while meeting business targets and goals agreed upon with your line manager. Responsibilities include...
-
Shipping Coordinator
3 weeks ago
UK, UK, United Kingdom Alchemy Global Talent Solutions Full timeA Global Logistics organisation are looking for a Customer Service Assistant to join their team in Tilbury. Responsibilities;Speaking with agents and customers on the phoneProviding quotations to customers and agents.Booking new shipments.Negotiating international freight ratesArranging of air and sea freight bookingsLiaising with agents and...
-
Quantity Surveyor
3 months ago
UK, UK, United Kingdom CPC Project Services Full timeQuantity Surveyor / Employers Agent Location: London & South EastHybrid Working opportunities CPC is an independent project and cost management consultancy, providing the best technical expertise in delivering infrastructure, property and transformational change projects that are improving people’s lives both at work and at home.Our people are dedicated to...
-
English Graduate
3 weeks ago
London, UK, UK, United Kingdom Ribbons & Reeves Full timeEnglish Graduate | LambethAre you an English Graduate, with a First-Class or 2:1 English-related degree from a Top UK University?Do you consider yourself to be full of charisma, ambitious and dedicated with a passion for helping others? If so… this is your opportunity to join a supportive, inclusive and progressive Secondary School in South London! ...