Customer Team Leader

2 weeks ago

Hove, East Sussex, United Kingdom Co-op Full time

Closing date: 05-09-2024

Customer Team Leader

Location: 88-92 Church Road, Hove, BN3 2EB

Pay: £13.32 per hour

Contract: 20 to 30 hours per week + regular overtime, permanent, part time

Working pattern: Varied shifts including early mornings (store opening), afternoons and late evenings (store closing). Saturday and Sunday shifts will be required, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

  • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
  • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
  • Make sure that the store remains safe, legal, and fully operational
  • Manage diligence checks and stock accuracy to make shopping a great experience for our customers
  • Support your store manager by deputising when they’re not working and delivering a variety of HR processes
  • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
  • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

  • A genuine care for the needs of customers and members
  • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong organisational and problem-solving skills
  • A desire to learn, grow and develop your leadership skills
  • The flexibility to work a range of different shifts

Why Co-op?

  • Full, paid training and dedicated support for your personal development and career progression
  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 36 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

#1

  • Customer Team Leader

    1 month ago

    Hove, East Sussex, United Kingdom CO-OP Full time

    Closing date: 20-08-2024 Customer Team Leader Location: 88-92 Church Road, Hove, BN3 2EB Pay: £13.32 per hour Contract: 20 to 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons and late evenings (store closing). Saturday and Sunday shifts will be required, to be...

  • Customer Team Leader

    3 weeks ago

    Hove, East Sussex, United Kingdom CO-OP Full time

    Closing date: 30-08-2024 Customer Team Leader Location: Hove - Kingsway, Kingsway, Hove, BN3 2WY Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Unil 11:00pm) and weekends, to be discussed at interview. Full, paid...

  • Customer Team Leader

    2 weeks ago

    Hove, East Sussex, United Kingdom Co-op Full time

    Closing date: 09-09-2024 Customer Team Leader Location: Ridgeland House, Dyke Road, Hove, BN3 1TX Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview ...

  • Customer Team Member

    2 weeks ago

    Hove, East Sussex, United Kingdom Co-op Full time

    Closing date: 09-09-2024 Customer Team Member Location: Ridgeland House, Dyke Road, Hove, BN3 1TX Pay: £12.00 per hour Contract: 30 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Member

    2 weeks ago

    Hove, East Sussex, United Kingdom CO-OP Full time

    Closing date: 10-09-2024 Customer Team Member Location: Ridgeland House, Dyke Road, Hove, BN3 1TX Pay: £12.00 per hour Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: 3 varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Oracle Technical Lead

    3 months ago

    Hove, East Sussex, United Kingdom Legal & General Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas...

  • Cloud Engineer

    3 weeks ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.Our Group Functions provide the...

  • Defined Benefit

    3 weeks ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and...

  • Engineering Manager

    3 weeks ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.Our Group Functions provide the...

  • Junior Data Protection and Risk Analyst

    3 weeks ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.Our Group Functions provide the...

  • IAM Support Analyst

    2 weeks ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.Our Group Functions provide the...

  • HR Risk Manager

    3 weeks ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.Our Group Functions provide the...

  • PMO Analyst

    2 weeks ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, aiming to build a better society for the long term by investing our customers’ money in things that make life better for everyone and create value for our shareholders.Our Group Functions provide the...

  • Defined Benefit Transition Manager

    1 week ago

    Hove, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and...

  • Sales Manager

    1 month ago

    Hove, UK, East Sussex, United Kingdom James Chase Full time

    Sales ManagerAre you an ambitious sales professional looking for an exciting opportunity in a dynamic environment? Our client is seeking a motivated Sales Manager to join their vibrant team. Be part of a company that delivers exceptional trade shows & industry awardsThis role focuses on a premier international exhibition dedicated to the location...

  • Business Analyst

    2 months ago

    Hove, UK, East Sussex, United Kingdom Hexaware Technologies Full time

    This is an complete onsite role at Hove, please don't apply if you are looking for hybrid/remote. Sponsorship will not be provided and we are looking for local candidates. Job Description:Principal accountabilities:Design and facilitate workshops, stakeholder interviews, discovery activities to elicit requirements/user stories from stakeholders Refine...

  • Customer Team Leader

    4 weeks ago

    Hove, United Kingdom Co-op Full time

    Closing date: 20-08-2024 Customer Team Leader Location: 88-92 Church Road, Hove, BN3 2EB Pay: £13.32 per hour Contract: 20 to 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons and late evenings (store closing).Have you got what it takes to succeed The following...

  • Customer Team Leader

    4 weeks ago

    Hove, United Kingdom Co-op Full time

    Closing date: 30-08-2024 Customer Team Leader   Location: Hove - Kingsway, Kingsway, Hove, BN3 2WY Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Unil 11:00pm) and...

  • Customer Team Leader

    4 weeks ago

    Hove, United Kingdom Co-op Full time

    Closing date: 20-08-2024 Customer Team Leader   Location: 88-92 Church Road, Hove, BN3 2EB Pay: £13.32 per hour Contract: 20 to 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons and late evenings (store...

  • Customer Team Leader

    2 weeks ago

    Hove, United Kingdom Co-op Full time

    Closing date: 05-09-2024 Customer Team Leader   Location: 88-92 Church Road, Hove, BN3 2EB Pay: £13.32 per hour Contract: 20 to 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons and late evenings (store...

  • Customer Team Leader

    4 weeks ago

    Hove, United Kingdom Co-op Full time

    Closing date: 20-08-2024 Customer Team Leader   Location: 88-92 Church Road, Hove, BN3 2EB Pay: £13.32 per hour Contract: 20 to 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons and late evenings (store closing). Saturday and Sunday shifts will be required, to be...

  • Team Leader

    3 months ago

    Hove, United Kingdom Card Factory Full time

    Job Introduction **Location: Hove** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play...

  • Accommodation Team Leader

    2 days ago

    Hove, Brighton and Hove, United Kingdom Card Factory Full time

    About the RoleWe are passionate about delivering exceptional customer experiences and are now seeking a Team Leader to join our successful Card Factory family. With a strong focus on customer satisfaction and operational efficiency, our Team Leaders play a key role in driving store success.Key ResponsibilitiesAs a Team Leader, you will be responsible...

  • Accommodation Team Leader

    2 days ago

    Hove, Brighton and Hove, United Kingdom Card Factory Full time

    About the RoleWe are passionate about delivering exceptional customer experiences and are now seeking a Team Leader to join our successful Card Factory family. With a strong focus on customer satisfaction and operational efficiency, our Team Leaders play a key role in driving store success.Key ResponsibilitiesAs a Team Leader, you will be responsible...

  • Customer Team Leader

    2 months ago

    Brighton and Hove, United Kingdom Co-op Full time

    Closing date: 17-07-2024 Customer Team Leader   Location: 88-92 Church Road, Hove, BN3 2EB Pay: £13.32 per hour Contract: 20 to 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons and late evenings (store...

  • Customer Team Leader

    4 weeks ago

    Brighton and Hove, United Kingdom Co-op Full time

    Closing date: 29-08-2024 Customer Team Leader   Location: 3-9 Warren Way, Wooding Dean, Brighton, BN2 6PH Pay: £13.32 per hour Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview...

  • Customer Team Leader

    2 weeks ago

    Brighton and Hove, United Kingdom Co-op Full time

    Closing date: 09-09-2024 Customer Team Leader   Location: Ridgeland House, Dyke Road, Hove, BN3 1TX Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, 3 month temporary contract, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until...

  • Customer Team Leader

    4 weeks ago

    Brighton and Hove, United Kingdom Co-op Full time

    Closing date: 30-08-2024 Customer Team Leader   Location: Hove - Kingsway, Kingsway, Hove, BN3 2WY Pay: £13.32 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (From 6:00am), afternoons, late evenings (Unil 11:00pm) and...

  • Retail Team Leader

    3 days ago

    Hove, Brighton and Hove, United Kingdom Superdrug Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Team Leader to join our team at Superdrug. As a Retail Team Leader, you will play a key role in driving sales, delivering excellent customer service, and maintaining high store standards.Key ResponsibilitiesSupport the management team in the day-to-day business activities, including...

  • Retail Team Leader

    4 days ago

    Hove, Brighton and Hove, United Kingdom Superdrug Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Team Leader to join our team at Superdrug. As a Retail Team Leader, you will play a key role in driving sales, delivering excellent customer service, and maintaining high store standards.Key ResponsibilitiesSupport the management team in the day-to-day business activities, including...

  • Team Leader

    1 day ago

    Hove, Brighton and Hove, United Kingdom John Lewis Partnership Full time

    Job Summary:Are you a motivated and experienced leader looking to take on a new challenge? Do you have a passion for delivering exceptional customer service and driving business success? We are seeking a skilled Team Manager to join our team at the John Lewis Partnership.Key Responsibilities:Lead and develop a high-performing team to achieve business...

  • Team Leader

    24 hours ago

    Hove, Brighton and Hove, United Kingdom John Lewis Partnership Full time

    Job Summary:Are you a motivated and experienced leader looking to take on a new challenge? Do you have a passion for delivering exceptional customer service and driving business success? We are seeking a skilled Team Manager to join our team at the John Lewis Partnership.Key Responsibilities:Lead and develop a high-performing team to achieve business...

  • Team Leader

    2 months ago

    Hove, United Kingdom Olive Recruit Full time

    Job Scope: The Team Leader is responsible for ensuring each child/young person is thoroughly assessed for their needs and has a formally developed Care Plan, involving the child/young person, their family, relatives, or an advocate as required. The Team Leader ensures that care is provided in accordance with these Care Plans, collaborating with the...

  • Team Leader

    2 months ago

    Hove, United Kingdom Olive Recruit Full time

    Job Scope:The Team Leader is responsible for ensuring each child/young person is thoroughly assessed for their needs and has a formally developed Care Plan, involving the child/young person, their family, relatives, or an advocate as required. The Team Leader ensures that care is provided in accordance with these Care Plans, collaborating with the...

  • Twilight Team Leader

    5 days ago

    Hove, Brighton and Hove, United Kingdom John Lewis Partnership Full time

    Join Our Team as a Twilight Team Leader at John Lewis PartnershipWe are seeking a dedicated individual to take on the role of Team Leader, contributing to our commitment to outstanding service and operational excellence.Key Responsibilities:Inspire and manage a team to achieve store objectivesEnhance overall performance through effective team leadership and...

  • Twilight Team Leader

    4 weeks ago

    Hove, Brighton and Hove, United Kingdom John Lewis Partnership Full time

    Join Our Team as a Twilight Team Leader at John Lewis PartnershipWe are seeking a dedicated individual to take on the role of Team Leader, contributing to our commitment to outstanding service and operational excellence.Key Responsibilities:Inspire and manage a team to achieve store objectivesEnhance overall performance through effective team leadership and...