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Collections Specialist

4 months ago

Bracknell UK, Berkshire, United Kingdom Solera, Inc. Full time

The Role


  • Collection Specialist. This position plays a crucial role in the collections department. Responsible for initiating contact with delinquent customers, discussing overdue payments, and working to secure payment arrangements.



What You Will Do



  • Interaction:

  • Contact with customers who have overdue payments, using various communication methods, including phone calls, emails, and written correspondence.


  • Service:


  • Excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously.


  • With customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms with guidance.


  • Accurate and detailed records of all communications with customers, agreements, and payment activities.


  • Regular updates on collection activities and account status to management.
  • When to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary, and escalate high-risk accounts to management for further action, also follow up with delinquent accounts to ensure adherence to payment agreements and address any issues or concerns.


  • Entry:


  • Information related to collections activities into the company's collection software and databases.


  • All collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPA).



What You Will Bring


Qualifications:



  • Excel in this role, an individual must successfully execute each crucial task. The outlined requirements below are indicative of the requisite knowledge, skills, and abilities. Appropriate accommodations may be provided to empower individuals with disabilities to fulfill essential functions.
  • School diploma or equivalent. Bachelor's degree in finance or related field may be preferred).
  • Experience in collections may be accepted but a minimum of 1 year experience in a collection environment would be preferred.
  • With basic accounting principles
  • Computer skills including strong familiarity with Microsoft Office applications, especially Excel.
  • Knowledge of relevant laws and regulations governing collections activities.
  • With collections software or enterprise resource planning (ERP) systems is a plus.