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Collection Specialist
2 months ago
Job Summary:
Solera Holdings, LLC. is seeking a highly skilled Collection Specialist to join our team. As a key member of our accounts receivable team, you will be responsible for managing and improving the collections process to recover outstanding debts while maintaining positive customer relationships.
Key Responsibilities:
- Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
- Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.
- Maintain detailed and accurate records of all collection's activities, ensuring compliance with legal and regulatory requirements.
- Provide regular updates on collection activities and account status to management.
- Determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.
- Identify and escalate high-risk accounts to management for further action.
Data Analysis:
Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.
Generate and analyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.
Training and Support:
May assist in training and mentoring Collection Specialists, offering guidance on best practices and complex cases.
Requirements:
- Bachelor's degree in finance or related field may be preferred.
- Minimum of 2 years of experience in accounts receivable team. Preferably in a level 1 Collections Specialist role.
- Familiarity with basic accounting principles.
- Proficiency in using collection software and Microsoft Office applications, especially Excel.
- Knowledge of relevant laws and regulations governing collections activities.
- Experience with collections software or enterprise resource planning (ERP) systems is a plus.
Working Conditions:
Able to communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work from the office and remote. Ability to work hours as dictated by the project.
