Collections Specialist

2 weeks ago

Bracknell, Bracknell Forest, United Kingdom Solera Holdings, LLC. Full time
About the Role

We are seeking a highly skilled and experienced Collections Specialist to join our team at Solera Holdings, LLC. As a key member of our accounts receivable team, you will play a critical role in managing and improving our collections process to recover outstanding debts while maintaining positive customer relationships.

Key Responsibilities
  1. Customer Interaction: Develop and maintain strong relationships with customers to resolve outstanding payment issues and negotiate repayment terms.
  2. Account Management: Monitor and manage a portfolio of delinquent accounts, tracking and documenting all communications, agreements, and payment activities.
  3. Negotiation: Negotiate with customers to reach mutually acceptable solutions, which may involve offering settlements, discounts, or extended payment terms.
  4. Documentation: Maintain detailed and accurate records of all collections activities, ensuring compliance with legal and regulatory requirements.
  5. Customer Service: Provide excellent customer service while dealing with customers, answering their questions, and addressing concerns professionally and courteously.
  6. Escalation: Provide regular updates on collection activities and account status to management and determine when to escalate delinquent accounts to a higher level of collections or recommend legal actions, as necessary.
  7. Data Analysis: Analyze customer accounts to identify trends and payment behaviors, making data-driven decisions to improve collection strategies.
  8. Reporting: Generate and analyze collection reports to assess the effectiveness of collection efforts and provide regular updates to management.
  9. Compliance: Ensure all collection activities adhere to relevant laws, regulations, and company policies, such as the Fair Debt Collection Practices Act (FDCPA).
Requirements
  • High school diploma or equivalent.
  • Minimum of 2 years of experience in accounts receivable team, preferably in a level 1 Collections Specialist role.
  • Familiarity with basic accounting principles.
  • Proficiency in using collection software and Microsoft Office applications, especially Excel.
  • Knowledge of relevant laws and regulations governing collections activities.
  • Experience with collections software or enterprise resource planning (ERP) systems is a plus.
Preferred Skills and Abilities
  • Strong negotiation and communication skills.
  • Excellent problem-solving and analytical skills.
  • Attention to detail, accuracy, and organizational skills.
  • Ability to work well under pressure and meet deadlines.
  • Ability to prioritize tasks and work in a fast-paced environment.
  • Willingness to learn and follow established procedures.
  • Ability to work collaboratively as part of a team.
  • Excellent communication and interpersonal skills.
  • Excellent customer service skills.
  • Ability to mentor and coach.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work from the office and remote. Ability to work hours as dictated by the project.

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