Head of Revenue

Head of Revenue

With its enviable location at the heart of London, in prestigious Knightsbridge, and panoramic views of Hyde Park, The Lanesborough has long been considered one of the worlds most luxurious hotels.

The Lanesboroughs legacy lies with it having been built on the former home of Viscount Lanesborough and remains one of Londons most revered Regency landmarks. The elegant surroundings, exquisite cuisine, unsurpassed attention to detail and world-renowned service will be second to none.

The Lanesborough captures the sense of a grand residence and offers 93 guest rooms, including 48 suites, and a personal butler service for all guests. Oetker Collection manages the hotel, they have the most inspiring selection of masterpiece hotels in the world. Oetker Collection embodies the finest of traditional European hospitality. These elite luxury hotels are strung together like pearls on a chain. Each is one-of-a-kind, unified by a desire to deliver the very best of life.

We are looking for an experienced and passionateHead of Revenueto join The Lanesborough team.

AsHead of Revenue, you will have a real pride and passion for what you do, with the ability to leverage analytical expertise and financial acumen to drive results. You will be an excellent communicator, with a strategic mindset and attention to detail, bringing insight and precision to your role.

Responsibilities & Duties include:

Yield/Revenue Management

• Under supervision of the Executive Head of Sales & Marketing and in collaboration with the Head of Reservations, the Head of Revenue acts as a knowledge expert and a highly informed communicator on both internal and external revenue management matters.
• The Head of Revenue provides directions and oversees the revenue strategy together with the Executive team and ensure its implementation.
• The Head of Revenue participates in the definition of commercial objectives and the adjustment of strategies according to the economic, geopolitical, competitive and calendar events of the destination.
• Works in the development of weekly, monthly and/or quarterly annual budgets, forecasts and reforecasts.
• Defines the hotel's pricing policy and works on its optimization in relation to the market (competitive intelligence and resulting recommendations).
• Ensures the statistical monitoring of all data analysis by segment and by market, and accommodation turnover.
• Is responsible for the preparation of the weekly "Revenue Meeting" which he/she leads.
• Ensures the opening and closing of all booking channels according to the strategy and tactics in place.
• Maintain all rate information, package codes and other computer codes pertinent to the daily operation of the hotel.
• Participates in the development and monitoring of the website in collaboration with the marketing and digital team.
• Competitor Analysis provides the hotel with accurate information on competitor prices, business trends, availability, etc.
• Top Producers maintain accurate data of the hotels top revenue producers which are readily available and incorporates guests spend in all areas of the hotel.
• Optimizes the visibility of the hotel on the different distribution channels.
• Participate in ensuring the hotel's good referencing on the different distribution channels in collaboration with the Digital Marketing team.
• Supports the reservations team in the application of the given yield rules and provides an educational framework in the revenue management approach and culture.
• Collaborates within the Oetker Collection on special projects (ad-hoc requests).
• Participates to the corporate strategy for Oetker Collection (implementation of new tools, meeting of partners proposing new technologies).
• Management of campaigns with OTAs/Key Distributors to drive rank/revenues v comp set.
• Monitor the F&B outlets to ensure we maximise all business opportunities and we are open for availability at all times.
• Analysis top selling dishes/ menu review with the F&B team to drive additional up-selling.

Reports

• Produce weekly forecast reports/monthly analysis of the previous month and OTB/ daily pick- up reports.
• Produce monthly No show & Cancellation report, queries on previous charges easily located & explained.
• Responsible for regular feedback on all revenue management issues (business mix; demand; pricing etc.), reporting weekly and monthly on business results to the Executive Team.
• Review STR performance and set strategies with the S&M team to drive focused business opportunities.
• Ensures the effectiveness of existing reports, and the creation of new materials that can be useful for decision-making.

Standard Operating System

• To maintain a set of core operational standards that are followed through each day, e.g. Rooms on the Books, daily review of close-outs, daily management of all reservations systems.
• To be fully conversant with all hotel policies and procedures (i.e. fire, health and safety, hygiene, security, credit, grievances etc.)
• Performs the PMS configuration if required, maintains the CRS and channel manager up to date, as well as in the extranets of the various partners.
• Knowledgeable about the CRM tool in use (B2C & B2B) and active on the maintenance of the tool.
• Ensures the proper compliance of GDPR rules in the management of the tools used

Other

• To perform any other tasks that may arise and bear direct relation to the successful completion of the job as set out by the Executive Head of Sales and Marketing.

The ideal candidate would be able to demonstrate the following attributes:

• Previous experience within a similar role in a 4 or 5* establishment with experience in the luxury London market preferred. Knowledge of the luxury hotel market and its segmentation
• Degree in Hospitality/Hotel Management would be beneficial although not essential.
• Excellent command of the English language is essential and ability to produce reports and communication/vocabulary in written English. A second language is also desirable.
• Knowledge of E-Marketing and distribution systems
• Good listening skills and the ability to anticipate needs.
• Must be analytical, organised and methodical, can work on their own initiative with little supervision under a highly pressured environment.
• Must have the capacity to read situations and respond accordingly
• Well groomed and professional appearance.
• Thorough understanding of Opera PMS, Ideas, SynXis, LightHouse and TravelClick systems preferred
• Displays excellent interpersonal skills.
• Manages stress & priorities.
• Ability to communicate and demonstrate pedagogy.
• Ability to analyse and audit.
• Ability to manage computing tools such as Word / Excel / PowerPoint / Internet.

The Lanesborough Culture & Oetker Collection:

• Be fully aware of The Lanesborough Culture, Service experience along with Guest Recognition that The Lanesborough is renowned for.
• Be able to promote with confidence all facilities offered in the hotel.
• Knowledgeable about Oetker Collection and other properties.
• Ensure the Oetker Collection values are adhered to.
• Ensure a friendly and pleasant environment for all guests and employees ensuring that recognition is at the forefront of service.
• Effectively develop a team spirit in the department, to ensure longevity of personnel and reduce turnover.
• Achieve the best performance from the team and keep them motivated by way of setting exemplary standards.
• Ensure presentation and grooming is immaculate and within the guidelines given.

In return:

We offer fantastic industry leading rewards and benefits (Conditions apply):

• Private Medical Insurance
• Dental and Optical Benefits
• Meals on Duty
• Enhanced Pension Scheme
• Seasonal Ticket Loan
• Lanesborough Wellbeing Initiatives
• Cycle Scheme
• Dry Cleaning
• Social Committee Activities
• Discounts on food, drinks and beauty services around Victoria area

Recognition and career development:

• Training and development opportunities with a strong focus on career progression and personal growth
• Award programmes throughout the year with generous prizes
• Long service awards
• Internal transfer and promotion opportunities

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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