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Head of Service Operations

3 months ago

Milton Keynes UK, Buckinghamshire, United Kingdom The Sterling Choice Full time

Head of Service Operations, UK & Europe


Location: Flexible, with regular travel to Milton Keynes (approx. 3 days per week) in the first year, followed by European travel.


Salary: Starting up to £100k, with potential increase to £120k after one year, reflecting expanded European responsibilities.


About the Role:

We are seeking a dynamic and strategic leader to elevate our client’s Service Operations across the UK, Ireland, and Europe. This role covers Supply Chain, Technical, Field Service, Workshop, Logistics, and Planning operations. With a team of approximately 250 employees in the UK & Ireland and 700 employees across Europe, this position offers a significant opportunity for career progression.


Key Responsibilities:

  • Strategic Leadership: Develop and implement innovative strategies to drive service operations, ensuring optimal profitability and high service standards.
  • Operational Efficiency: Streamline processes and work practices to meet and exceed Service Level Agreements (SLAs) while fostering a culture of continuous improvement.
  • Customer Satisfaction: Enhance customer satisfaction and retention through proactive feedback and direct engagement, ensuring effective solution implementation.
  • Collaboration: Strengthen the synergy between Commercial and Service operations to exceed customer expectations and drive profitable outcomes.
  • Data-Driven Insights: Utilise data analysis to ensure SLAs are profitable and fit for purpose, providing clear insights into their commercial impact.
  • Team Leadership: Provide strong leadership and motivation to diverse teams, ensuring excellent communication and collaboration.
  • Supplier Relations: Work closely with key equipment suppliers to improve operations and customer offerings.
  • Inventory Optimisation: Manage and optimise existing inventory to reduce stockholding costs.
  • Budget Management: Propose and justify budget requirements, ensuring financial efficiency.
  • Safety Compliance: Promote a safe working environment, adhering to quality management systems and regulatory requirements.



About You:

We are looking for an experienced leader within the realms of original equipment and/or aftermarket sales. This could be from any product type within these fields, such as machinery, vending, or plant equipment.


Key to success in the role is having the vision and structure to chart a path forward and enable further growth into Europe. The first 12 months will serve as a grounding period, with established teams and opportunities to refine and redefine processes before expanding into Europe.


  • Energetic Leader: Demonstrates energy, intelligence, and the ability to grow within the organisation, expanding from UK&I responsibilities to a broader European remit.
  • Hands-On Experience: Proven track record in service delivery and operational management within a multi-site, cross-border operation.
  • Customer Focus: Strong background in managing large national accounts, delivering mutually beneficial outcomes.
  • Technical Aptitude: Solid understanding of technical requirements, supporting the Technical Team effectively.
  • Relationship Builder: Ability to build strong internal and external relationships with a customer-focused approach.
  • Commercial Acumen: Impressive analytical skills, commercial insight, and project management capabilities.
  • System Optimisation: Experience in optimising service systems and transitioning between systems is desirable.
  • Effective Communicator: Excellent communication, influencing, and persuasion skills.
  • Change Leadership: Proven ability to lead change in a fast-paced environment.
  • Aligned Values: Embodies our values of Courage, Unity, and Respect.


Join us in shaping the future of Service Operations across the UK and Europe.


Apply now and take the next step in your career