Director of Operational Transformation
2 weeks ago
Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to work, the better it is for society and our business. Our technology, and over 400 exceptional people, make that possible by bringing together organisations that need solutions to meet their recruitment needs. We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, procure consultants and statement of works, and manage the screening and compliance of all workers. We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team.
Reporting to thew Chief Operating Officer, this role will work across the entire Matrix Operational function to develop and drive the transformation strategy focused on operational efficiencies and centering the activities and outputs of our teams in line with KPIs. This role will actively collaborate across multiple functions, building an understanding across our products and interdependencies and relationships to enable the Operational team to deliver.
This role is an 6-month FTC position.
Duties and Responsibilities
- Develop and implement a comprehensive strategy of operational improvement and transformation aligned with Matrix’s goals
- Gather, analyse and interpret data and metrics to inform actions to achieve operations excellence
- Efficiency evaluation: assess operational processes, identifying inefficiencies, and develop programmes to achieve optimum efficiency levels and associated cost benefit
- Monitor performance by tracking and analysing performance metrics to measure the effectiveness of transformation initiatives
- Lead a continuous improvement programme with project oversight and contribution to automation, integration and product initiatives
- Collaborate with key stakeholders from IT, Sales, Growth, HR, Finance and Strategy by continuously updating on transformation initiatives/programmes and seeking input as required
- Improve business system processes with efficiencies and customer experience as core principles, translating operational goals to realistic and future proof technical solutions
Role Success Metrics
- Strategic objectives: achievement of strategic objectives and targets
- Project execution: timely and effective execution of transformation projects
- Stakeholder feedback: positive feedback from stakeholders and OpsBoard
- Operational efficiency: improved operational efficiency and effectiveness
- Continuous improvement: ongoing enhancement of business processes and systems
Required skills, education and experience
You will be:
- A great collaborator. Able to build relationships quickly, gaining trust and credibility through your honesty and pragmatism.
- Able to communicate confidently with a variety of different stakeholders, challenging appropriately when needed.
Essential
- Experience working in a fast-paced, dynamic environment.
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