Group Aftersales Director

1 month ago

Milton Keynes UK, Buckinghamshire, United Kingdom Marshall Motor Group Full time

Role: Group Aftersales Director

Location: Marshall Motor Group, Nationwide with travel across England

Salary and benefits: Up to £120,000 basic salary depending on experience, up to 50% bonus, car, private healthcare, pension scheme, life assurance plus other associated benefits


We are excited to announce the two newly created positions of Group Aftersales Director for Marshall. The two role’s will be crucial for driving performance across our group, supporting and leading our Heads of Aftersales reporting in and working collaboratively with our Group Managing Directors. The successful candidates will focus on process improvement, creating efficiencies, and enhancing performance throughout our extensive network.


Who we are


Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 142 dealerships situated across 33 UK counties.


We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.


What are the key accountabilities?


As our Group Aftersales Director, you focus on making a rapid and significant impact in the short term with the ability to create a future focused and agile aftersales proposition capable of growing at scale.


  • Review, challenge and proactively influence Franchise Director and Divisional Heads of Aftersales on their forecasts and key performance metrics to ensure maximum profitability from the aftersales performance
  • Build business cases based on research, best practice, new ways of working and the utilisation of technology to reduce friction, facilitate optimisation of processes to achieve bottom line growth
  • Work with Divisional Heads of Aftersales and Franchise Aftersales Managers to mobilise and embed the Aftersales strategy and with ability to measure effectively
  • Monitor and improve agreed standards by benchmarking to identify gaps and improve performance via the Heads of Aftersales and through the Divisional Teams
  • Manage relationships with third party Leasing companies regarding service level agreements and onward communication to the business
  • Support the transformation of the aftersales business to a “tech first” and customer self-service model, working in partnership with IT and having digital and online web knowledge
  • Develop, and implement an Aftersales strategy which delivers profitability now and allows for continuous development of a strong platform for growth in the future, working closely with the Marshall Motor Group Board of Directors
  • Establish and develop strong relationships with manufacturers to grow our partnerships, ensure our team develops in line with the brand partner framework and expectations, and extending future business opportunities
  • Maintain exceptional key controls, across Health and Safety, Compliance and Group Policy
  • Ensure all divisional activity is conducted in line with Marshall Motor Group, Manufacturer, and Regulatory requirements


Do I need experience?


We invite applications from individuals currently in a Senior/Divisional/Head of Aftersales position or those serving as a Head of Business at a multi-site franchise with extensive knowledge and exposure to aftersales. You should possess the ability to create and influence positive change across the organisation. In addition to your previous experience, we are seeking individuals who display the following attributes:


  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • An innovative mindset with the ability to devise and implement improvement initiatives and embrace broader responsibilities as the business grows
  • Commercially savvy with the ability to navigate barriers, to proactively ‘get things done’ to drive and deliver better performance
  • High levels of personal integrity and personal robustness
  • The ability and agility to shift between strategic projects and operational activities
  • Confidence to inspire teams, drive engagement and have a collaborative approach with Franchise Directors to create an environment for teams to thrive
  • Exceptional relationship management: credibility and personal style will play a big part in creating trusted relationships across a variety of internal and external stakeholders
  • Extensive knowledge of the automotive retailing sector; the division will move at pace and the candidate will need to be up to speed on market trends and insights
  • A professional and calm approach with strong stakeholder management skills, with the ability to influence internal and external stakeholders
  • Strong analytical and problem-solving skills, with the ability to foresee potential barriers - provide critique and take decisive actions
  • Excellent customer management skills to build long lasting relationships and ensuring they are at the heart of our activities and outcomes
  • A commitment to living the Group Values


Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

  • Group Director of Reward

    2 weeks ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom Addition+ Full time

    We are looking to recruit a Group Director of Reward. This is your chance to join the largest and most successful estate agency network and property services provider in the UK, founded in 1936 and with a network of over 1,200 branches nationwide!What You Can ExpectLocation – Milton KeynesWork Type – PermanentMain Responsibilities as a Group Director of...

  • Warranty Material Digital Inspector

    3 months ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom ECS Automotive | Setting the Standard Full time

    Warranty Material Digital Inspector [Volkswagen Group] [12-month FTC]ECS Automotive are looking for a Warranty Material Digital Inspector based in the Milton Keynes area, to work on behalf of Volkswagen Group, facilitating the warranty services to their retailer network.This is an exciting opportunity to join a team of highly experienced professionals and...

  • Director Of Clinical Services

    3 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom BMI Healthcare Full time

    The Saxon Clinic in Milton Keynes is part of Circle Health Group, Britains leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work...

  • Supply Chain Manager

    3 weeks ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom DiverseJobsMatter Full time

    We have a fantastic new opportunity to join our One Aftersales Parts Supply Chain team as a Supply Chain Facilities Manager on a full time, two year fixed term contract.Reporting into the Logistics Project & Process Manager, you will be responsible for managing the outsourced facilities management in matters relating to premises, hard and soft facilities...

  • Manufacturing Operations Manager

    5 months ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom E3 Recruitment Full time

    Our client is a market leading manufacturer of products and solutions utilised across a wide range of industries. Applicants are invited from a wide range of manufacturing backgrounds. They are part of a market-leading pan European manufacturing group with multiple sites based across the UK and Europe. The Factory Operations Manager position is a senior...

  • Estates Manager

    2 months ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom Your World Recruitment Group Full time

    Job Title: Estates Manager 8B Clinical Service Unit: EstatesLocation: Milton KeynesJob Type: Temporary Duration of booking: 4 Months with a possible extension Pay Rate: £36.50 - £38 PAYE Inclusive of Holiday Pay Hours per week: Monday – Friday 37.5 hoursJob Summary:The Estates Manager will be responsible for developing and managing the Estates Service...

  • Commercial Product Manager

    3 months ago

    Milton Keynes, UK, Buckinghamshire, United Kingdom Snap Finance UK Full time

    JOIN A FUN, FRIENDLY AND FLEXIBLE FAMILY!Position: Commercial Product ManagerDepartment/Group: CommercialReporting to: Commercial DirectorLocation: Crownhill, Milton Keynes/Hybrid Working Working Hours: Monday – Friday - 8:30 am – 17:30 pmSnap Finance is a rapidly growing FinTech company focused on digital disruption in the financial services industry....

  • Group Aftersales Director

    1 month ago

    Milton Keynes, United Kingdom Marshall Motor Group Full time

    Role: Group Aftersales DirectorLocation: Marshall Motor Group, Nationwide with travel across EnglandSalary and benefits: Up to £120,000 basic salary depending on experience, up to 50% bonus, car, private healthcare, pension scheme, life assurance plus other associated benefitsWe are excited to announce the two newly created positions of Group Aftersales...

  • Aftersales Service Representative

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Jardine Motors Group Full time

    About the Role:We are seeking a highly motivated and customer-focused Aftersales Service Representative to join our team at Stratstone Jaguar Land Rover Milton Keynes.As a key member of our service team, you will be responsible for creating outstanding customer confidence in our aftersales service by ensuring a professional performance and exceptional...

  • Aftersales Service Representative

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Jardine Motors Group Full time

    About the Role:We are seeking a highly skilled Aftersales Service Representative to join our team at Stratstone Jaguar Land Rover Milton Keynes.As a key member of our service team, you will be responsible for creating outstanding customer confidence in our aftersales service by ensuring a professional performance and exceptional commitment to customer...

  • Aftersales Service Representative

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Jardine Motors Group Full time

    About the Role:We are seeking a highly skilled and motivated Aftersales Service Representative to join our team at Stratstone Jaguar Land Rover Milton Keynes.As a key member of our service team, you will be responsible for creating outstanding customer confidence in our aftersales service by ensuring a professional performance and exceptional commitment to...

  • Aftersales Advisor

    6 months ago

    Milton Keynes, United Kingdom Pure Triumph Full time

    **We are Pure Triumph at Grange** Grange Motors has over 65 years of proud motoring heritage dealing with marque manufacturers to deliver motoring excellence and trust to tall our visiting guests. **Pure Triumph Woburn**, part of Grange**, **has been trading since March 2009. Primarily a fully franchised Triumph motorcycle dealer. We stock around 70...

  • Apprentice Aftersales Administrator

    5 months ago

    Milton Keynes, United Kingdom Steven Eagell Toyota Full time

    **Apprentice Aftersales Administrator** **Milton Keynes - Head Office** - Ready for an exciting career? With an award-winning employer?_ The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West...

  • Aftersales Manager

    6 months ago

    Portsmouth, UK, Hampshire, United Kingdom Pembrook Resourcing Full time

    Aftersales ManagerPembrook Resourcing are currently seeking an aftersales manager on behalf of our client, A well renowned dealership group in the area. Job Description For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and...

  • Group Director of Reward

    2 weeks ago

    Milton Keynes, United Kingdom Addition+ Full time

    We are looking to recruit a Group Director of Reward. This is your chance to join the largest and most successful estate agency network and property services provider in the UK, founded in 1936 and with a network of over 1,200 branches nationwide!What You Can ExpectLocation – Milton KeynesWork Type – PermanentMain Responsibilities as a Group Director of...

  • Group Director of Reward

    2 weeks ago

    Milton Keynes, United Kingdom Addition+ Full time

    We are looking to recruit a Group Director of Reward. This is your chance to join the largest and most successful estate agency network and property services provider in the UK, founded in 1936 and with a network of over 1,200 branches nationwide!What You Can ExpectLocation – Milton KeynesWork Type – PermanentMain Responsibilities as a Group Director of...

  • Group Director of Reward

    2 weeks ago

    Milton Keynes, United Kingdom Addition+ Full time

    We are looking to recruit a Group Director of Reward. This is your chance to join the largest and most successful estate agency network and property services provider in the UK, founded in 1936 and with a network of over 1,200 branches nationwide!What You Can ExpectLocation – Milton KeynesWork Type – PermanentMain Responsibilities as a Group Director of...

  • Group Director of Reward

    5 days ago

    Milton Keynes, United Kingdom Addition+ Full time

    Job Description We are looking to recruit a Group Director of Reward. This is your chance to join the largest and most successful estate agency network and property services provider in the UK, founded in 1936 and with a network of over 1,200 branches nationwide! What You Can Expect Location – Milton Keynes Work Type – Permanent Main...

  • Divisional Head of After-sales

    5 months ago

    Milton Keynes, United Kingdom Marshall Motor Group Full time

    **Divisional Head Of After-Sales**: Job description **Divisional Head of Aftersales-Mercedes-Benz Passenger Car Division** **Hours: full time Monday to Friday, 45 hours per week** **Salary: Competitive Basic Salary with a generous OTE and Bonus Scheme in Place** **Benefits: Company Car, 25 days annual leave plus bank holidays, Company Car, Private Fuel...

  • Group Finance Director

    1 week ago

    UK, UK, United Kingdom Insignia Group of Companies Full time

    Insignia are currently recruiting a Group Finance Director to join our expanding team. The Finance Director will be primarily responsible for providing financial leadership and analysis of the group’s regulated business. Additionally, this role will be required to provide effective leadership for the management and delivery of all financial functions in...

  • Group Finance Director

    3 months ago

    UK, UK, United Kingdom Insignia Group of Companies Full time

    Insignia are currently recruiting a Finance Director to join our expanding team. The Finance Director will be primarily responsible for providing financial leadership and analysis of the group’s regulated business. Additionally, this role will be required to provide effective leadership for the management and delivery of all financial functions in support...

  • Group Catering Director

    4 weeks ago

    Milton Keynes, United Kingdom Holroyd Howe Full time

    Company Description Title: Group Catering DirectorLocation: Milton Keynes Salary: Up to £70KBenefits: 33 Days holiday including bank holidays3 volunteering days3 days grandparent leave24 week’s enhanced maternity leaveBespoke training and development opportunitiesPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays &...

  • Group Catering Director

    3 weeks ago

    Milton Keynes, United Kingdom Holroyd Howe Full time

    Company Description Title: Group Catering DirectorLocation: Milton Keynes Salary: Up to £70KBenefits: 33 Days holiday including bank holidays3 volunteering days3 days grandparent leave24 week’s enhanced maternity leaveBespoke training and development opportunitiesPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays &...

  • Group HR Director

    3 weeks ago

    Lewes, UK, East Sussex, United Kingdom The Albex Group Full time

    The Albex Group The Albex Group is a family of food ingredient processing and distribution companies. We offer ingredient manufacturers a ready-made, cost-effective and high impact route to every market for their goods. We offer users of those ingredients unrivalled choice, availability, service and value. We’re home to nine operating brands: BFP, Henley...

  • Group Director of Reward

    2 weeks ago

    Milton Keynes, Buckinghamshire, United Kingdom Addition+ Full time

    We are looking to recruit a Group Director of Reward. This is your chance to join the largest and most successful estate agency network and property services provider in the UK, founded in 1936 and with a network of over 1,200 branches nationwide! What You Can Expect Location – Milton Keynes Work Type – Permanent Main Responsibilities as a Group...

  • Group Catering Director

    4 weeks ago

    Milton Keynes, United Kingdom Holroyd Howe Full time

    Group Catering Director - EnglandCompany Description Title: Group Catering DirectorLocation: Milton Keynes Salary: Up to 70KBenefits: 33 Days holiday including bank holidays3 volunteering days3 days grandparent leave24 week's enhanced maternity leaveBespoke training and development opportunitiesPension and life insuranceDiscounts available on our HAPI app;...

  • Group Catering Director

    4 weeks ago

    Milton Keynes, United Kingdom Holroyd Howe Full time

    Group Catering Director - EnglandCompany Description Title: Group Catering DirectorLocation: Milton Keynes Salary: Up to 70KBenefits: 33 Days holiday including bank holidays3 volunteering days3 days grandparent leave24 week's enhanced maternity leaveBespoke training and development opportunitiesPension and life insuranceDiscounts available on our HAPI app;...