Customer Success Manager

3 weeks ago


Coventry UK, West Midlands, United Kingdom We Are Group Full time

Job title: Customer Success Manager (Mental Health Crisis Breathing Space)

Salary: £50,000 to £60,000 dependent on experience

Location: Coventry/Hybrid

Hours: 37.5 hrs p/w

Role type: Permanent


We are so pleased you are considering applying for a job at We Are Group. Before you apply, here are a few things to consider and some more information about the company.

We really care about our staff and offer a competitive package, but first and foremost, we want people who embrace what we do, and that is to help people live their lives more confidently.

We are a small business, so we experience occasional growing pains. But the good news is that you can be part of helping us grow up and shaping the future of the company.

If you want to know what kind of company we are and what it’s like to work at We are Group, then head over to our careers page for all the information you need.

One last thing, the salary advertised is reflective of the compensation we can offer for this position. We know time is valuable, so we encourage you to consider this before applying.


What would your role at We Are Group look like?

We Are Group is seeking a Customer Success Manager to oversee the Mental Health Crisis Breathing Space (MHCBS) contract. The role will be responsible for managing our partners who support We Are Group to deliver this contract on behalf of Money and Pensions Service (MaPS). The role will ensure that the service meets MaPS service requirements and regulations and that those individuals who are entered into the MHCBS receive the best support available to enable them to focus on their recovery and plan for the future in terms of managing their debts.


What are we looking for

We are seeking a proactive, commercially aware individual with experience of debt advice services and strong relationship management skills. You would have a sound working knowledge of the Debt Respite Scheme Regulations 2020 along with knowledge of the MaPS regulations.

You should be highly organised and skilled at driving client satisfaction through clear communication, problem solving and a focus on achieving measurable outcomes. The ability to work cross functionally and a commitment to delivering services with excellence and profitability are also desired qualities.

You must be willing to do some travel for client meetings.


How do we recruit?

Research shows that women and some ethnic groups are less likely to apply for roles if they don’t hit 100% of the requirements listed in a job advert. We Are Group realise that not everyone looking at this advert will tick every box that is listed, but we focus on mindset, passion, commitment to learn as well as skills set and experience. Skills are transferable, attitude is everything. So go ahead, apply, we’d love to see your CV.

We are committed to equality of opportunity across our organisation and we are committed to safeguarding and promoting the welfare of learners and expects all staff and trainers to share this commitment.


As a Disability Confident employer, we have made a positive commitment to employing disabled people. We offer disabled applicants the option of requesting that their application be considered under our Guaranteed Interview Scheme (GIS) terms.

If you wish to apply under the GIS, please indicate this in your application cover letter.


To be invited to interview/assessment under the GIS scheme, candidates applying under GIS should meet all of the essential criteria. These are the essential requirements that have been agreed for the post which may include qualifications, experience and skills. In setting the essential requirements, care will be taken to ensure that disabled candidates will not be disadvantaged.


Candidates who do not meet all of the essential criteria will not be invited to interview.

Whether you are applying under the scheme or not, if you are disabled we ask you to let us know if you need any adjustments during the recruitment process to ensure it is inclusive and works for you. We are committed to making reasonable adjustments throughout the recruitment process and if you are successful, we’ll make adjustments to your working environment.


We will endeavour to provide feedback on your application within 2 weeks of submitting your CV. The typical recruitment process for shortlisted candidates will be an initial phone / Microsoft Teams conversation with the recruiting manager and then if required this is followed up with a second interview.



  • Coventry, UK, West Midlands, United Kingdom The Sales Recruitment Company Full time

    Job Title: Customer Success ManagerSalary Range: £45k basic + up to 30% commission paid quarterlyLocation: Remote with travel to customer sites and offices or access to office + travel (owning a car and having a clean/valid driver's license is essential)Industry: SaaS, E-commerceOur client is a dynamic and innovative software provider dedicated to...


  • Birmingham, UK, West Midlands, United Kingdom EML Full time

    Role Title: Customer Success ManagerReports to: Director of Customer OperationsLocation: BirminghamJob Type: 12 Month FTCAbout EMLEML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our...


  • Coventry, UK, West Midlands, United Kingdom Leasys Full time

    Customer Support ExecutivePrimary purpose of the role:The primary purpose of this role will be to manage all customer contact and enquiries throughout the duration of the contract, whilst delivering a professional high standard of customer service.The job holder is required to handle telephone enquiries and to administer all customer requests using an...


  • Coventry, UK, West Midlands, United Kingdom Corona Energy Full time

    We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of...

  • General Manager

    3 weeks ago


    Coventry, UK, West Midlands, United Kingdom ITP Full time

    About the Role:ITP are partnered with a innovative manufacturing business based in Coventry who are looking to add an experienced General Manager to lead the day-to-day operations of a rapidly growing engineering firm. This key role will report directly to the Managing Director and will be responsible for driving performance, growth, and customer...


  • Cumbria, UK, North West England, United Kingdom Candour Solutions Full time

    Customer Success ManagerCumbria£35,000Join a dynamic company that specializes in offering innovative software solutions for the retail sector. The team are dedicated to providing exceptional customer support and training, ensuring clients can fully leverage their technology.Key Responsibilities:Provide training programs for customerResolve complex customer...


  • Wolverhampton, UK, West Midlands, United Kingdom Owen Daniels Full time

    Do you have experience working in Customer Service?If so, this position could be perfect for you! Our client design and manufacture safety switches and access control systems, which protect employees working in hazardous environments. They are looking for an experienced Customer Service Manager to lead a team of Customer Service Executives and Technical...


  • Coventry, UK, West Midlands, United Kingdom CEVA Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

  • Office Manager

    2 weeks ago


    Coventry, UK, West Midlands, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day.Job OverviewDeliver an administrative service that meets the needs of the operational environment.Ensure the office is managed in an efficient manner ensuring all equipment is maintained and is readily available when needed.Ensure all training highlighted is booked to ensure the contract remains in a...


  • Coventry, UK, West Midlands, United Kingdom Stellantis Full time

    Leasing Key Account ManagerStellantis has a rich portfolio of iconic automotive brands with a strong presence in the UK. You will be joining a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and...

  • Compliance Manager

    2 days ago


    Coventry, UK, West Midlands, United Kingdom NP Aerospace Full time

    Job Title: Compliance ManagerLocation: Coventry, UKCore Hours: 08:00-16:35 (Mon–Thu) 08:00-15:10 (Fri).Vacancy Type: Full-time, Permanent and HybridSalary: £50,000 - £55,000 per annum (subject to experience)JOB SUMMARYAre you passionate about driving excellence and ensuring organisations meet the highest standards?At NP Aerospace, we’re looking for a...

  • Customer Assistant

    2 months ago


    Coventry, West Midlands, United Kingdom Buzz Group Limited Part time

    Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Coventry Savoy Club offering full and part time contracts which require full availability across the 7 days and will include evening...

  • Compliance Manager

    3 weeks ago


    Coventry, UK, West Midlands, United Kingdom Clayton Davies Full time

    Our client, a successful financial services firm operating in the wealth management space, are looking for a Compliance Manager to join the business. The Compliance Manager provides full compliance services fundamentally for the company with some compliance support into the wider UK group. They are responsible for managing the firms’ relationships with the...


  • Dudley, UK, West Midlands, United Kingdom Chapman Tate Associates Full time

    IT Customer Support Account ManagerLocation: Dudley – Hybrid 3 days in the office 2 from home Salary: £27-35,000 + excellent benefits Key areas of the role: Customer Support, Sales-support, Technical Account Management, Cloud Services Support, Microsoft 365 Support, Cyber, Networking, IT MSP, IT Managed Services Are you passionate about delivering...


  • Coventry, UK, West Midlands, United Kingdom ITP Full time

    About the Role:ITP are partnered with a innovative manufacturing business based in Coventry who are looking to add an experienced Director of Operations to lead the day-to-day operations of a rapidly growing engineering firm. This key role will report directly to the Managing Director and will be responsible for driving performance, growth, and customer...


  • Coventry, UK, West Midlands, United Kingdom Spiro Full time

    Are you a dynamic, entrepreneurial Associate Account Manager with a passion for the event and exhibition industry? Do you thrive in fast-paced environments and have a knack for turning exciting ideas into successful events?Spiro, part of the GES collective, is on the lookout for an Associate Account Manager to join our vibrant Show team. In this pivotal...


  • Coventry, UK, West Midlands, United Kingdom Spiro Full time

    Are you a dynamic, entrepreneurial Associate Project Manager with a passion for the event and exhibition industry? Do you thrive in fast-paced environments and have a knack for turning exciting ideas into successful events?Spiro, part of the GES collective, is on the lookout for an Associate Project Manager to join our vibrant Show team. In this pivotal...

  • Purchasing Manager

    1 month ago


    Coventry, UK, West Midlands, United Kingdom Lifeline Fire & Safety Systems Full time

    Job Summary: The Purchasing Manager will be responsible for managing the procurement of materials, components, and services necessary to produce our Fire & Safety Systems. This role requires a strategic thinker with strong negotiation skills and an understanding of supply chain management within the manufacturing sector.Key Responsibilities:Oversee the daily...


  • Coventry, UK, West Midlands, United Kingdom Gleeson Recruitment Group Full time

    Our client, a leader in the utilities and infrastructure sector, is seeking a skilled Property Analyst Manager to drive property strategy and manage a high-performing team of analysts. This role is ideal for individuals with expertise in data-centric environments and strategic planning. The role offers a hybrid working arrangement, with 2-3 days per week...


  • Coventry, UK, West Midlands, United Kingdom Rullion Full time

    We are seeking a Business Operations Manager to join our client within their team on a permanent basis. This role is based in Coventry with flexible hybrid working arrangements. My client operates as an Independent Distribution Network Operator (IDNO). Regulated by OFGEM and adhering to industry standards, they have aims to secure a significant market share...