Customer Success Manager
2 days ago
Job Title: Customer Success Manager
Salary Range: £45k basic + up to 30% commission paid quarterly
Location: Remote with travel to customer sites and offices or access to office + travel (owning a car and having a clean/valid driver's license is essential)
Industry: SaaS, E-commerce
Our client is a dynamic and innovative software provider dedicated to helping businesses thrive in the e-commerce space. They drive growth for UK charities, libraries and various other companies through innovative E-commerce, Collection, and Trade-In solutions.
:
The Customer Success Manager will serve as a key point of contact for clients, ensuring they achieve optimal results using their innovative e-commerce solutions. This role will be instrumental in managing customer relationships, driving growth, and ensuring long-term satisfaction. The successful candidate will use data-driven insights to help clients enhance their ROI, identify new growth opportunities, and contribute directly to success in a fast-evolving market.
’ :
- Drive Success & Growth: Meet and exceed growth, retention, and expansion targets across your client portfolio.
- Build Relationships: Act as a trusted advisor, guiding clients on how to maximise the value of the products and services on offer.
- Leverage Data: Analyse customer data and usage patterns to recommend improvements that enhance performance and ROI.
- Collaborate Across Teams: Work closely with internal departments (Product, Sales, Marketing) to ensure customer needs are prioritised.
- Champion the Customer: Be the voice of the customer within the company, influencing product development and strategy.
- Onboarding & Training: Assist clients with seamless software adoption, delivering both on-site and virtual training.
- Problem-Solving: Manage customer queries and resolve issues promptly to maintain satisfaction.
:
- Proven experience in Customer Success, Account Management, or a similar role, ideally within SaaS or e-commerce.
- Strong commercial acumen and the ability to identify growth opportunities to enhance customer ROI.
- Excellent communication and presentation skills, with the ability to engage diverse audiences.
- Demonstrated ability to build relationships and manage complex stakeholder networks.
- Proficiency in CRM tools (HubSpot, Salesforce, etc.) for managing customer data and tracking performance.
:
- Impact: Play a pivotal role in the success of key clients, directly contributing to the company’s growth.
- Career Growth: Enjoy ample opportunities for professional development in a fast-growing company.
- Industry Exposure: Work with well-known brands and other leaders in the e-commerce space.
- Work Flexibility: Enjoy flexible working arrangements with full autonomy.
- Generous Benefits: 8% non-contributory pension and a bonus package.
If you’re passionate about customer success, thrive in a dynamic environment, and are driven to deliver exceptional results, we want to hear from you Please hit 'Easy Apply'.
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