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Import/Export Airfreight Coordinator

2 months ago

Egham UK, Surrey, United Kingdom WTA Group Full time

Who are we?


WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.


WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% have worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.


KEY RESPONSIBILITIES


Operations

  • Deliver all import and export requirements for assigned clients and overseas agents.
  • Positively resolve and communicate discrepancies or delays to the Client and Overseas Partner if appropriate.
  • Negotiate with suppliers to ensure the best service and best pricing for the client.


Customer Service

  • Deliver excellent customer communication at all times to ensure we are delivering the best service.
  • Work with other departments to ensure KPI’s are achieved.
  • Maintain client and department SOP’s.
  • Identify and report development opportunities.
  • Manage credit limits and ensure Duty & VAT payments received prior to delivery.


Administration

  • Create Cargowise shipments.
  • Complete all order management and tracking information as agreed in the SOP.
  • Complete all sales and purchase e-billing.
  • Maintain job costing and profit details for each job.
  • Upload commercial documents to eDocs/Cargowise.
  • Process deferment account records.
  • Load Non-Conformance Exceptions to Cargowise where applicable.


Compliance

  • Complete all customs requirements and ensure compliance.
  • Stay ahead of changing compliance laws.
  • Complete other duties within the scope, spirit and purpose of the job, as requested
  • At all times represent and act in the best interest of the company, the shareholders and the employees
  • Work in accordance with the company values to maintain a positive environment with all teams across all departments.



Location: Onsite or Hybrid with 3 days at our Egham Office.


SKILLS & EXPERIENCE

  • At least 2 year's experience in an airfreight operations role, within the freight forwarding or logistics industry.
  • Work as part of a team
  • Attention to detail
  • Work with pride and professionalism
  • Strong customer service skills
  • Competence in Import and export airfreight knowledge mandatory
  • Customs knowledge mandatory
  • Working hazardous knowledge is desirable
  • Knowledge of using CargoWise - Desirable


Company Benefits

  • Company profit sharing bonus
  • Pension 5% contribution
  • Life assurance
  • Income Protection insurance
  • Full training pathway
  • Employee Assistance Program
  • And many more...


Recruiters and agencies, please do not reach out to us about this post. We will be working with our PSL of recruiters we already have.