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Telecare Team Leader

1 month ago

Derby DE ZL, Derby, United Kingdom Derby City Council Full time

Who You Are

  • A vibrant personality and enjoy working in a busy environment
  • Proven experience in leading and supporting a team, ideally within a telecare environment
  • Understanding of vulnerable adults and older people’s services including partner and statutory agencies
  • Experience in using performance data and benchmarking to improve performance
  • A wide range of computer skills
  • Strong customer service skills
  • Full and current driving licence with access to a vehicle for work and business use insurance
  • Enhanced Adults DBS check


What the Job Involves

  • Leading, developing, and supervising the Carelink team to provide a 24/7 telecare alarm service
  • Monitoring and reviewing individual and team performances through key data analysis and reporting statistics
  • Providing operational management for the Carelink service, emphasizing leadership and direction
  • Ensuring training needs are met and overseeing professional development of team members
  • Managing communications, overseeing workloads, and ensuring task completion to agreed standards
  • Carrying out risk assessments, compliance checks, and service quality monitoring
  • Engaging in service promotion and stakeholder liaison to support customer needs
  • Managing service processes, including equipment installations, data management, and performance improvement initiatives
  • Ensuring adherence to performance indicators, operational procedures, and the promotion of a customer-focused service
  • Participating in meetings, training events, and promoting community cohesion and diversity