Regional Specialist, Employee

3 days ago

London, UK, United Kingdom eTeam Full time

eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent, and staffing professionals. Today, we’re one of the fastest-growing global employment agencies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire every day to do quality work for our clients and help our talent work at some of the most amazing companies.


REGIONAL SPECIALIST, EMPLOYEE & WORKPLACE EXPERIENCE

  • Location: London, UK
  • Work model: Onsite. Monday-Friday, 9-5
  • Travel up to 50% during peak periods.
  • Type of contract: Employment Contract for 9 months
  • Pay rate: 36,45 GBP gross /h
  • Hours per week: 40h


Our client: A leading platform in the world of cryptocurrency exchanges, offering a user-friendly interface for buying, selling, and managing various cryptocurrencies. It caters to both beginners and experienced traders in the digital asset space.


In this role, you’ll make an impact in the following ways:

Providing remote support for employees across a geographical region or time zone: The person in

this role will be a resource and connection point for all employees within a designated region (+/- 5 time zones) potentially including the following:

  • Operating as the single point of contact for regional office needs, escalations, or support.
  • Reviewing monthly/quarterly ticket reports to identify and address any issues or concerns (e.g. HVAC, repairs and maintenance, janitorial).
  • Ensuring timely and quality responses from any local office management team.


Planning and design for Workplace & Employee Experience programs: Design and planning

Workplace and Employee Experience small programs, including office/hub support, all-company

celebrations, and employee connections.

  • Develop FAQs, playbooks, and resources for employees.


Operationalizing Workplace Programs: The person in this role will be responsible for executing on

the Workplace programs to ensure they operate day-to-day as intended, potentially including the

following:

  • Managing slack and ticket queues (for questions) and approvals (e.g., office access, offsite requests, etc.)
  • Calendaring, communicating, and executing local and global social connection events.
  • Supporting office access programs (site requests, usage reports, integrations).
  • Maintaining accuracy, production, quality and retention of any key program materials.


What we look for in you (ie. job requirements):

  • 3+ years of related hands-on HR Programs and/or Workplace Operations experience required.
  • Broad knowledge of Workplace Operations policies and procedures.
  • Excellent customer service skills with a pleasant and calm demeanor.
  • Ability to work in a flexible, positive, and team-oriented environment, while being open to change and process improvement.
  • Excellent organizational and multitasking skills.
  • Self-starter; proactive and able to work with minimal supervision.
  • Excellent communication skills (verbal and written).
  • Substantial knowledge and experience using Google Suite.
  • Ability to be in-office daily.
  • Ability to walk, stand, kneel, and carry objects up to 50 lbs.
  • Travel up to 50% during peak periods.

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