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Customer Service

2 months ago

London UK, UK, United Kingdom Richard James Savile Row Full time

Job Description: E-commerce and Customer Service Assistant


Position: E-commerce and Customer Service Assistant

Location: London, UK

Company: Richard James & Harrys of London


About Us:

Richard James & Harrys of London is a distinguished name in the luxury retail sector, renowned for our exceptional quality and innovative designs. Our commitment to excellence extends from our products to our customer service. We are currently seeking a dedicated and enthusiastic E-commerce and Customer Service Assistant to join our dynamic team.


Position Overview:

The E-commerce and Customer Service Assistant will play a pivotal role in ensuring a seamless online shopping experience for our customers. This role combines administrative support for our e-commerce operations with front-line customer service responsibilities. The ideal candidate will be detail-oriented, tech-savvy, and possess outstanding communication skills.


Key Responsibilities:


E-commerce Support:

• Assist in managing the day-to-day operations of our e-commerce platform, including product listings, inventory management, and order processing.

• Collaborate with the internal teams and stores to execute online promotions, sales campaigns, and product launches.

• Monitor website performance and user experience, reporting any issues or areas for improvement.

• Maintain accurate product information, including descriptions, images, and pricing.

• Picking and Packing:

• Select and prepare customer orders for shipment with precision and care, ensuring that all items are correctly picked, packed, and labeled.

• Coordinate with the logistics to ensure timely and accurate order dispatch.

• Maintain a clean and organised packing area to ensure efficiency and prevent errors.

Customer Service:

• Provide exceptional customer service via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.

• Process returns, exchanges, and refunds in accordance with company policies.

• Maintain detailed records of customer interactions and transactions.

• Gather customer feedback and insights to help inform product development and service improvements.

Administrative Tasks:

• Support the e-commerce manager with administrative duties such as data entry, report generation, and order tracking.

• Assist in coordinating with third-party vendors and logistics partners to ensure timely delivery of products.

• Contribute to the development and maintenance of e-commerce procedures and best practices.


Qualifications:


• Previous experience in an e-commerce or customer service role is preferred.

• Strong written and verbal communication skills.

• Proficiency with e-commerce platforms (Shopify) and customer service software (Gorgias).

• Excellent organisational skills and attention to detail.

• Ability to multitask and prioritise effectively in a fast-paced environment.

• Familiarity with social media platforms and digital marketing is a plus.

• A positive attitude and a passion for delivering exceptional customer experiences.


Benefits:


• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment.

• Employee discounts on our luxury products.