Customer Service Specialist
1 month ago
CUSTOMER SERVICES AGENT - FINANCIAL SERVICES
Birmingham | Salary: Up to £25,500 | Flexible Working
Are you an experienced Customer Services Agent looking for a new challenge? This company is seeking a highly motivated individual to join their team.
This company is a leading financial services organisation based in Birmingham. With a strong focus on customer satisfaction, this company provides a supportive and inclusive working environment that encourages personal and professional growth.
RESPONSIBILITIES:
- Responding to customer enquiries via phone, email, and chat
- Providing excellent customer service by resolving customer complaints and issues
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer needs are met
- Keeping up-to-date with product and service information
WHAT WE ARE LOOKING FOR
- Excellent communication skills (verbal and written)
- Ability to work well in a team environment
- Strong problem-solving skills
- Attention to detail and accuracy
- Ability to multitask and manage time effectively
BENEFITS:
- Competitive salary and enhanced benefits package
- Opportunities for personal and professional development
- Supportive and inclusive working environment
- Convenient location with easy access to public transport
If you have previous experience within a financial services setting, and pride yourself on the customer always being first, this could be the role for you
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