Customer Service Specialist

1 month ago


UK, UK, United Kingdom Gleeson Recruitment Group Full time

CUSTOMER SERVICES AGENT - FINANCIAL SERVICES


Birmingham | Salary: Up to £25,500 | Flexible Working


Are you an experienced Customer Services Agent looking for a new challenge? This company is seeking a highly motivated individual to join their team.


This company is a leading financial services organisation based in Birmingham. With a strong focus on customer satisfaction, this company provides a supportive and inclusive working environment that encourages personal and professional growth.


RESPONSIBILITIES:

- Responding to customer enquiries via phone, email, and chat

- Providing excellent customer service by resolving customer complaints and issues

- Maintaining accurate records of customer interactions and transactions

- Collaborating with other departments to ensure customer needs are met

- Keeping up-to-date with product and service information


WHAT WE ARE LOOKING FOR

- Excellent communication skills (verbal and written)

- Ability to work well in a team environment

- Strong problem-solving skills

- Attention to detail and accuracy

- Ability to multitask and manage time effectively


BENEFITS:

- Competitive salary and enhanced benefits package

- Opportunities for personal and professional development

- Supportive and inclusive working environment

- Convenient location with easy access to public transport


If you have previous experience within a financial services setting, and pride yourself on the customer always being first, this could be the role for you



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