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Assistant Night Manager

2 months ago


West London, London, United Kingdom Hotel Cafe Royal Full time

Hotel Café Royal enjoys an unrivalled setting on Regent Street where the elegance of Mayfair, energy of Soho and sophistication of St. James combine. It's where history, culture, business and the stage are just steps away. That's one reason why, for 150 years, people who make a difference have made their way through these doors. For Oscar Wilde and Muhammad Ali, Winston Churchill and David Bowie, David Chipperfield and Albert Adri, Hotel Café Royal has always been the vibrant living room of London, the place to convene, converse and celebrate.

Our serene rooms and suites have been created in a modern and sophisticated style characterised by a refined simplicity touched with grand classical features in stone and copper. The overall effect of the hotels 160 guestrooms and suites, including seven signature suites that echo the glories of Café Royals past, is calm, assured and distinctive.

Your role

As our AssistantNight Manager, it is your responsibility to guide, monitor and support the Front Desk team to ensure our guests receive unparalleled hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes.

Night Manager is an acting Ambassador during the night by meeting, getting to know and understanding our guests in order to deliver a truly world class service experience. You will assumefull responsibility for the entire hotel during the nightto ensure the consistent delivery of all Café Royal service concepts, products and up selling opportunities. You will ensure that all business data (including guest information and rates) are accurately maintained in the property management system (PMS) by the Night team. The AssistantNight Managerwill assist the Front Office Manager by playing an active part in the learning and development of the night team, through practical demonstrations, coaching and questioning to ensure that they are proficient in all guest service, front office and cashiering duties.

This ischiefly an operational role, where you will be a role model, sharing your expertise and continually inspiring the team to proudly deliver world class service with elegance, creativity, and unfailing attentiveness. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit our energetic and vibrant city. You will also ensure hotel charges are processed diligently to guests accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner.

Shifts are worked on a4 on 4 off basis (including weekends) covering the hotel between the hoursof 8pm to 8am at which time responsibility will be handed over to the Day team.

Your profile

  • Proven experience AssistantNight Manager, Duty Manager, Senior Night Auditoror AssistantReception ManagerorAssistant, gained within aLuxury 5* hotelor resort environment is essential.
  • Candidates should have previous experience managing large teams; dealing with a busy operational hotel; and be well versed in all aspects of hotel management, law, licencing and H&S legislation.
  • Your grooming should be immaculate and communication skills exceptional, in order to flawlessly connect with our guests and colleagues from all over the world afluentlevel of spoken and written Englishessential, second or third European languages are beneficial.
  • Candidates should be highly organised, have excellent time management and problem solving skills combined with an exceptional understanding of luxury with a flawless eye for detail.
  • Must have good numeric skills (prior work experience within accounts or auditing will be highly regarded).
  • An advanced level of knowledge across all Microsoft programmes and Hotel PMS systems; includingOpera,MicrosandHotSOSis preferred.

Your benefits

  • Pay of up to £36,000 including service charge
  • Access to heavily discounted friends and family rooms rates across the Set Hotels
  • Two complimentary rooms nights per year in London, Paris or Amsterdam (after 1 year of employment)
  • Up to 50% colleagues discount in all our food and beverage outlets
  • Colleague wellness sessions in our Akasha spa each month including osteopath, podiatrist, yoga and fitness classes (as well as staff discounts on spa treatments)
  • Regular social events, including our infamous Summer Party (August) and Black-Tie Annual Awards dinner (January)
  • Christmas celebrations, including colleague lunch, childrens party and Christmas gift
  • Automatic membership of the companys life assurance scheme from day one
  • Generous discounts on retail and dining in Central London through the West End Club app
  • Mental health support including Employee Assistance Programme (EAP) and mental health champions in all departments
  • A variety of external benefits including gym discounts and free eye tests
  • Cycle to work scheme and season ticket loan
  • A wide range of both internal and external training and development programmes to support all of our colleagues career progression
  • The usual bits and bobs such as free meals on duty, uniform laundry, pension & holiday

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